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Attendance and Reliability

Reliable attendance is important to the operation of ISS.

Customers, coworkers, projects, and technology services depend on employees being available when scheduled and completing the responsibilities assigned to them.

Be Ready to Work

Employees should begin work at their scheduled start time and be prepared to perform assigned responsibilities.

Being scheduled to work means being available to work, whether the approved work location is on campus or remote.

Reliability Includes More Than Attendance

Reliability also means:

  • Attending scheduled meetings.
  • Meeting agreed deadlines.
  • Following through on commitments.
  • Responding within established communication expectations.
  • Maintaining assigned service responsibilities.
  • Communicating when circumstances change.
  • Providing useful handoffs before planned absences.
  • Keeping work documentation current.

An employee may be physically present and still create reliability problems if coworkers cannot depend on commitments, communication, or follow-through.

Communicate Changes

Sometimes schedules change unexpectedly.

If an employee expects to:

  • Arrive late
  • Leave early
  • Miss work
  • Miss a meeting
  • Become unavailable for a meaningful portion of the workday

the employee should notify the manager and the team as soon as practical.

The procedures for planned leave and unexpected absences are addressed in the next two articles.

Protect Team Commitments

When availability changes, consider what other people may be depending on.

When practical, employees should address:

  • Customer commitments
  • Meetings
  • Project milestones
  • Scheduled maintenance
  • Tickets needing attention
  • Service responsibilities
  • Work another employee may need to continue

This may require a handoff or notification to another team member.

Communicate Before a Commitment Is Missed

If an employee knows that a deadline or commitment is at risk, the appropriate time to communicate is before the deadline is missed.

Tell the manager:

  • What is at risk.
  • Why additional time or help is needed.
  • What has already been completed.
  • What remains.
  • What assistance may help.

Managers can help reprioritize, reassign, or adjust expectations only when they know a problem exists.

Attendance Records

Employees are responsible for accurately reporting hours worked and leave used according to their employment classification and College procedures.

Time reporting is addressed in Timesheets and Absence Reporting.

Connection to Our Values

Integrity Matters because coworkers and customers must be able to rely on our commitments.

Communication Matters because unexpected circumstances are much easier to manage when people know what is happening.

People Matter because reliable attendance and follow-through prevent unnecessary burdens from being shifted to coworkers.

Excellence Matters because reliable attendance, communication, and follow-through are necessary for consistent service.

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