Brightspace Support 24/7

Overview

These instructions are how to access Brightspace technical support which is available 24/7. 

Getting Started

Technical Support

You can contact D2L Brightspace 24/7 Technical Support* by following the instructions below. There are several options to contact them:

• On all Brightspace pages, you will find a blue button located on the lower, right side of the screen. The button will look like 2 chat boxes. That will allow you to chat with support or email them.
  
• Call support at 1-877-325-7778
  
• Go the Brightspace Tech Support page at https://community.brightspace.com/support/s/contactsupport

Account Support

If you are not able to log in, please close the "Failed to authenticate" page, reset your MCC password, and then retry signing in. If a password reset does not resolve the issue, please contact McLennan Community College Tech Support for further assistance at Tech Support.