LockDown Browser Not Opening or Out of Date

Overview

This article includes guidance for resolving issues related to the LockDown Browser not opening or is not on the latest version.

Getting Started

Reinstall LockDown Browser

• Uninstall the LockDown Browser.
• Clear your default web browser's cache, temp files and browsing history for All Time.
  • Please be advised before proceeding that clearing your browser's cookies and cache will sign you out of websites and will erase any unsaved data.
  • Instructions to clear your data can be found at Clear Cookies and Cache.
• Reinstall the LockDown Browser from the link in Brightspace. This will install the latest version on your computer.

Disable Pop-up Blocker

If the LockDown Browser continues to not launch, you may need to disable your default web browser's pop-up blocker. 

• Select the three dots (top, right side of the screen) and select settings.
• Select Security and Privacy.
• Select Site Settings.
• Select Pop-ups and redirects.
• Under 'Default behavior' allow sites to send pop-ups and redirects.
• After your quiz is complete, it is recommended to disable pop-ups and redirects.