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Brightspace Help and Support (Technical Support Available 24/7)

Overview

This article explains how to get Brightspace technical support, access your Brightspace account, learn when your account will be available, and reset your password.

Getting Started

Technical Support

You can contact D2L Brightspace Technical Support 24 hours a day, 7 days a week for any issues that are not related to signing in or account related issues. 
  • On all Brightspace pages, you will find a blue button located on the lower, right side of the screen. The button will look like 2 chat boxes. That will allow you to chat with support or email them.
  • For phone support or to submit a ticket, go the Brightspace Tech Support page: https://community.brightspace.com/support/s/contactsupport.

Account Support

Log in to work on registered courses?

If you are a new student that has never signed in to Brightspace, please visit Brightspace Account Creation and Access for information on when your new Brightspace account will be created.

Log in to work on Highlander Prep course?

If you are a new student that has never signed in to Brightspace and is required to take the Highlander Prep course before you are able to see an advisor, please visit Highlander Prep Student Onboarding Course Availability for information on when your new Brightspace account will be created.

Password Reset

More information and steps to reset your password is in the Manage Your Password (Create, Reset, or Change) article.

Duo Support

If you are experiencing an issue with Duo multi-factor authentication, please view support articles at Multi-Factor Authentication (MFA) for common issues and setup information or contact MCC Tech Support for assistance.

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