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Manage Your Password (Create, Reset, or Change)

Overview

These instructions are to create or reset your password for McLennan Community College applications including, but not limited to, email, Wi-Fi, Microsoft Office 365, Computer Login, Self-Service (MyMCC), Brightspace, and Colleague.

Former students, former employees, and parents will need to use the MyMCC Password Reset Only Instructions and will only have access to MyMCC.

Getting Started

  1. Go to password.mclennan.edu
  2. Enter your 7-digit ID number. Do not include your initials.
  3. Select 'Submit' and allow up to 15 minutes to receive the email.
  4. Check your personal email including your spam/junk folder for an email titled MCC Password Reset Link.
  5. Open the email and select the password reset button or copy/past the link into a web browser. 
  6. Enter a new password and confirm password that meets the password requirements listed below. 
  7. Click Change Password.
  8. Update your password on all devices and applications. 

    iOS devices require an extra step before continuing. Please go to iOS Devices, follow the steps, then continue here. 

  9. Wait 5 minutes, then log into your accounts. 

Update your new password on all devices and services where you sign in (such as email on your phone, Wi-Fi, campus computers, Brightspace, MyMCC, and any password managers). Outdated saved passwords can cause repeated sign-in failures and may lock your account. Learn more: Preventing Account Lockouts After Password Reset.

Password Requirements

  • Must contain only letters and numbers
  • Must be 12–20 characters in length.
  • Cannot contain symbols or special characters
  • Must not match any previously used passwords.
  • Must not be one of the 120 most commonly used passwords
  • Cannot include personal information such as:
    • Your name
    • Your initials
    • Your date of birth

iOS Devices 

Apple devices require an extra step to complete the password reset process. 

  1. Close all tabs relating to MCC.
  2. Fully quit the browser using the instructions below.  
    • On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program. 
    • On mobile devices - Close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.

More information about what services to update with your new password to avoid your account being locked can be found at Preventing Account Lockouts After Password Reset.

Employee Tip

This tip for employees will help you avoid getting locked out of your account after a password reset, saving you time and stress!

  1. Turn off all your devices that connect to Wi-Fi or use email apps (like Outlook).

  2. Reset your password using one device only.

  3. On that same device, update the Wi-Fi and email passwords and confirm they are working with your new password.

  4. Turn your next device on and update the password for Wi-Fi and email. Confirm they are working with your new password.

  5. Repeat this for each device (phone, tablet, laptop, etc.).

 This step-by-step process helps stop your account from getting locked because of an old password still being used in the background.

Troubleshooting

Common Issues 

  • My account is now locked after changing password. 
    • You may have an incorrect password still saved on a device like a computer, cellphone, or tablet. 
    • Follow the instructions at Unlock your account and then log back into your account. 
    • Update the old password on all devices for applications like your Wi-Fi, or email. 
  • Not getting the password reset email? The email may take up-to five (5) minutes to be delivered. Please check your spam folder if you do not see this email in your Inbox. If you do not receive the email to your Inbox or Spam folder within five minutes, contact MCC Tech Support via phone for assistance.

Error Messages

  • If you receive an Error occurred... message, this means the link has been already used, expired, or is invalid. Delete all password reset emails from your Inbox, completely exit your web browser to end the previous session (see the steps below for Macs, mobile devices, and Chromebooks), and then request a new password reset link.
      • On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program. 
      • On mobile devices - Close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
      • On Chromebooks- Close your browser (all tabs and windows). 
    • Unlock your account or reset your password again. 
  • After changing password, the site states that password cannot be changed for 24 hours. Contact MCC Tech Support for assistance resetting the 24-hour limit.

Account not Created- New Students

Some applications are created on a different schedule and will give you a username or password error until the account is created. 

Resources

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