Lockdown Browser on Chromebooks

Overview

These are troubleshooting steps for installing the Respondus Lockdown browser on Chrombooks. 

Getting Started

Lockdown Browser not working

• Uninstall the LockDown Browser.
  
  

• Clear cache/cookies for All Time, temp files and browsing history.

  • Backup all local data to ensure that no files are deleted from your device before clearing your data. 
    
    

• Restart the device.
  
  

• Reinstall the Lockdown Browser from the link in Brightspace.

  • If the Lockdown Browser continues to not load, disable the Popup Blocker. See instructions below. 

Disable Popup Blocker

• Select the three dots (top, right side of the screen) and click settings > Security and Privacy > Site Settings > Pop-ups and redirects.
  
  

• Under Default behavior allow sites to send pop-ups and redirects.
  
  

• After your quiz is complete, you can disable pop-ups and redirects again. 

Can't add Chrome to Browser

• If the Add to Chrome button is missing, verify you are not signed into the Chromebook as a Guest or using a managed device (e.g. corporate or high school-owned).  

  • Guest accounts and managed devices may be unable to install apps/extensions.

McGraw-Hill Lockdown Browser

The McGraw-Hill Connect LockDown Browser does NOT support Chromebooks.