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Lockdown Browser on Chromebooks

Overview

These are troubleshooting steps for installing the Respondus Lockdown browser on Chrombooks. 

Getting Started

Lockdown Browser not working

  • Uninstall the LockDown Browser.

  • Clear cache/cookies for All Time, temp files and browsing history.

    • Backup all local data to ensure that no files are deleted from your device before clearing your data. 

  • Restart the device.

  • Reinstall the Lockdown Browser from the link in Brightspace.

    • If the Lockdown Browser continues to not load, disable the Popup Blocker. See instructions below. 

Disable Popup Blocker

  • Select the three dots (top, right side of the screen) and click settings > Security and Privacy > Site Settings > Pop-ups and redirects.

  • Under Default behavior allow sites to send pop-ups and redirects.

  • After your quiz is complete, you can disable pop-ups and redirects again. 

Can't add Chrome to Browser

  • If the Add to Chrome button is missing, verify you are not signed into the Chromebook as a Guest or using a managed device (e.g. corporate or high school-owned).  

    • Guest accounts and managed devices may be unable to install apps/extensions.

McGraw-Hill Lockdown Browser

The McGraw-Hill Connect LockDown Browser does NOT support Chromebooks.