Skip to main content

LockDown Browser on Chromebooks

Overview

These are troubleshooting steps for installing the Respondus LockDown browser on Chrombooks.

Getting Started

Install the LockDown Browser using the download and install link provided by the instructor in Brightspace, located on the same page used to start your exam or quiz. Once you click the link to download and install, you will be taken to the Chrome extension page. Click the button to add the extension. 

LockDown Browser is Not Working

  • Remove the LockDown Browser extension from Chrome.

  • Clear cache/cookies for All Time, temp files and browsing history.

    • Backup all local data to ensure that no files are deleted from your device before clearing your data. 

  • Restart the device.

  • Reinstall the LockDown Browser from the link in Brightspace.

    • If the LockDown Browser continues to not load, disable the Popup Blocker. See instructions below. 

Disable Pop-up Blocker

  • Select the three dots (top, right side of the screen) and click settings > Security and Privacy > Site Settings > Pop-ups and redirects.

  • Under 'Default behavior' allow sites to send pop-ups and redirects.

  • After your quiz is complete, it is recommended to disable pop-ups and redirects.

Can't Add LockDown Browser to Chrome

If the 'Add to Chrome' button is missing, verify you are not signed into the Chromebook as a Guest or using a managed device (e.g. corporate or high school-owned).  Guest accounts and managed devices may be unable to install apps/extensions. If you are on a managed device, contact the organization's Information Technology department for assistance reinstalling the extension.

Back to top