LockDown Browser on Chromebooks

Overview

These are troubleshooting steps for installing the Respondus LockDown browser on Chrombooks.

Getting Started

LockDown Browser is Not Working

• Remove the LockDown Browser extension from Chrome.
  

• Clear cache/cookies for All Time, temp files and browsing history.

  • Backup all local data to ensure that no files are deleted from your device before clearing your data. 
    

• Restart the device.
  

• Reinstall the LockDown Browser from the link in Brightspace.

  • If the LockDown Browser continues to not load, disable the Popup Blocker. See instructions below. 

Disable Pop-up Blocker

• Select the three dots (top, right side of the screen) and click settings > Security and Privacy > Site Settings > Pop-ups and redirects.
  

• Under 'Default behavior' allow sites to send pop-ups and redirects.
  

• After your quiz is complete, it is recommended to disable pop-ups and redirects.

Can't Add LockDown Browser to Chrome

If the 'Add to Chrome' button is missing, verify you are not signed into the Chromebook as a Guest or using a managed device (e.g. corporate or high school-owned).  Guest accounts and managed devices may be unable to install apps/extensions. If you are on a managed device, contact the organization's Information Technology department for assistance reinstalling the extension.