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Cengage Support

Overview

This article covers clearing your browser's cookies and cached data to try and fix issues with Cengage and how to contact Cengage Technical Support. 

Getting Started

Clear Cookies and Cache

Please clear your web browser's cookies and cache. Instructions can be found in the IT Hub article, Clear Cookies and Cache. If that does not resolve the issue, try accessing it using a different web browser (e.g., Chrome, Edge, Firefox).

Network Considerations

If you are on another school's network or a corporate/work network, a web filter could block access to the Cengage site. If that may apply, try accessing it on a different network (e.g., home, cellular, or on campus at MCC).

Request Support

Cengage offers Live Chat and Phone support.

  • The process can be started by submitting a support request for your product at Cengage Support Services.
  • Select the 'Click here to sign in!' button and sign in using your Cengage account to access their support. If you do not have an account with them yet, you may use the 'Create an Account' button to set one up.
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