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Respondus LockDown Browser Support

Overview

Respondus is a third party company that develops the Respondus LockDown Browser used for quizzes and exams at MCC.

Getting Started

Respondus has a separate process for technical support.

Online Form

  • Go to Respondus Request Support to submit a form for assistance.
  • Select system you are using.
  • Support is available on weekdays with a typical response time of within 24 hours.

24/7 Live Chat Support

  • The live chat button is built into LockDown Browser and can be accessed via the "It's not working" troubleshooter that appears during the pre-exam steps for Respondus Monitor proctoring. For more information, visit: https://web.respondus.com/student-help-livechat/
    • Note: The troubleshooter is limited to the pre-exam steps screen. If you experience a problem during another stage of the exam, please reach out to the Respondus technical support team through their online form.

Respondus Resources

Rospondus recommends searching their knowledge base before opening a ticket at: https://support.respondus.com/hc/en-us/categories/4409595254811-LockDown-Browser-Respondus-Monitor.

Please see the website below for the operating systems that Respondus currently supports:
https://support.respondus.com/hc/en-us/articles/4409607170459-What-are-the-computer-requirements-for-installations-of-Respondus-LockDown-Browser

To test your webcam for an upcoming LockDown Browser exam: https://web.respondus.com/student-help-livechat/

Student Support resource: https://support.respondus.com/hc/en-us/sections/4409607115931-Student-Support

On Campus Resources

While you await a response from the Respondus technical support team or if your device is not compatible with the browser:

  • There are workstations in the library with the LockDown Browser already installed that you may use to complete your exam/quiz. If a web cam is required for the exam, the library also has web cams available for checkout. When using these workstations, select the link from within Brightspace to launch the browser (do not click the link to download/install the browser). The library's current business hours may be found here:
  • There is a technology loan program through the Learning Commons, with checkout laptops available to request (pending approval and available inventory) that have the LockDown Browser already installed on them: 
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