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Manage Devices on Your Duo Account

Multi-Factor Authentication (MFA)

Overview This article explains how to add, update, or remove devices on your account, as well as...

Updated 2 hours ago by Jeremy Lindley

Forgot MCC ID and Username

Account Management MCC ID and Username

Overview These instructions are to recover your ID number and username.  Help Desk is unable to...

Updated 3 hours ago by Jeremy Lindley

Keep Getting Unexpected Duo Calls or App Requests

Multi-Factor Authentication (MFA)

Overview If you get unexpected Duo authentication calls or the Duo app keeps asking for unexpect...

Updated 3 hours ago by Jeremy Lindley

Duo Bypass code

Multi-Factor Authentication (MFA)

Overview The Bypass code is requested when accessing a service and there is not an authenticatio...

Updated 3 hours ago by Jeremy Lindley

Offered Services for Students

Overview This article covers the offered resources for students. Getting Started Resources a...

Updated 3 hours ago by Jeremy Lindley

2025: MFA 2.0: Maintenance Phase

Awareness IT Cybersecurity News

November 5, 2025 TLDR The Duo MFA project is now in the maintenance phase. It is fully deploy...

Updated 3 hours ago by Laura J. Crapps

Duo Push Notifications Troubleshooting

Multi-Factor Authentication (MFA)

Overview This article helps students, faculty, and staff troubleshoot Duo Push notification issu...

Updated 3 hours ago by Jaclyn Owen

Setup Duo on Your MCC Account

Multi-Factor Authentication (MFA)

Overview This article covers getting setup with Duo to provide multi-factor authentication (MFA)...

Updated 3 hours ago by Jaclyn Owen

MyMCC Password Reset Only

Password Management

Overview These instructions are to reset the password for MyMCC if you are a former student, fac...

Updated 1 day ago by Jeremy Lindley

How to Access Email

Campus Email Services

Overview This article provides instructions on how to log into your Microsoft Office 365 email f...

Updated 1 day ago by Jeremy Lindley

Brightspace Support 24/7

Teaching & Learning Tools Brightspace Learning Management System ...

Overview These instructions are how to access Brightspace technical support which is available 2...

Updated 1 day ago by Jaclyn Owen

Account Locked

Password Management Password Reset System

Overview These instructions are to unlock your account.  Getting Started Go to https://sso.m...

Updated 1 day ago by Jeremy Lindley

Manage Your Password (Create, Reset, or Change)

Password Management Password Reset System

Overview These instructions are to create or reset your password for McLennan Community College ...

Updated 1 day ago by Jeremy Lindley

2026: Start Smart: IT Hub Resources, Help Desk Tickets, and Strong Passwords

Awareness IT Cybersecurity News

January 20, 2026 TLDR  Key points: The IT Hub is your primary self-service resources for tec...

Updated 1 day ago by Laura J. Crapps

2025: Welcome Back

Awareness IT Cybersecurity News

January 8, 2025 Returning to campus after a long break can be difficult. We want to make sure yo...

Updated 1 day ago by Laura J. Crapps

Does my High School Pathways portal password work for other MCC services?

Student Information Systems High School Pathway (HSP) Portal/Dual C...

Overview This article outlines the services accessible using your High School Pathways portal pa...

Updated 1 day ago by Jaclyn Owen

Unofficial Transcript

Student Information Systems Transcripts

Overview This article covers accessing your unofficial transcript from MyMCC for current and for...

Updated 1 day ago by Jeremy Lindley

Continuing Education Portal Password Reset

Password Management

Overview These instructions are to reset your password for the Continuing Education portal if yo...

Updated 1 day ago by Jeremy Lindley

High School Pathways Forgot Password

Password Management

Overview This article covers how to reset your password for High School Pathways. Getting Start...

Updated 1 day ago by Jeremy Lindley

Change Password

Password Management Password Reset System

Overview These instructions are for when you want to change your password. You must know your cu...

Updated 1 day ago by Jeremy Lindley