Recently Updated Articles
Brytewave Technical Support
Overview Brytewave RedShelf is a digital textbook platform. Getting Started BryteWave is a thi...
How to Access Microsoft Office 365
Overview McLennan Community College provides access to Microsoft Office 365 based on your curren...
Forgot Password
Overview These instructions are to create or reset your password for McLennan Community College ...
Offered Services for Students
Overview This article covers the offered resources for students. Getting Started Resources a...
McGraw-Hill Support
Overview McGraw-Hill is a third-party company that hosts course content that is used for classes...
Welcome to the Tech Support Self-Service Station
/* Scope everything to .self-service-page */ .self-service-page { font-family: Arial, sans-ser...
Add Additional or Alternative Authentication Methods to your Account
Overview This article covers adding additional and alternative authentication methods to your ac...
Why Am I Not Getting Duo Phone Calls?
Overview Some mobile devices block unknown or unidentified numbers by default, which can prevent...
Access Student Email
Overview MCC student email accounts are intended for school-related communication while you are ...
MFA 101: Secure Your Access, Secure Our Campus
August 11, 2025 TLDR (Too Long; Didn't Read) Key points: Over half of MCC employees (53%) a...
MFA + Passwords = Ransomware Defense
July 2, 2025 TLDR (Too Long; Didn't Read) Key points: 57% of employees have not yet upgrade...
Duo Bypass code
Overview The Bypass code is requested when accessing a service and there is not an authenticatio...
Hardware Token: How to Use for MFA
Overview This article covers how to use a Duo Hardware Token for multi-factor authentication (MF...
Setup Duo on your MCC Account
Overview This article covers getting setup with Duo to provide multi-factor authentication (MFA)...
Duo Mobile Using Microsoft Authenticator
Overview If you are signing in to Microsoft Teams (or other Microsoft applications) on your phon...
MFA FAQs
Overview This article answers frequently asked questions (FAQs) about MCC's implementation of Mu...
ScreenConnect Remote Support
Overview ConnectWise ScreenConnect is a remote support and access tool that allows technicians t...
Welcome Back
January 8, 2025 Returning to campus after a long break can be difficult. We want to make sure yo...
Hardware Token Distribution Guidelines
About A hardware token is a small device that generates a one-time passcode used with MFA to log...
Preventing Account Lockouts After Password Reset
Overview To prevent a lockout issue from happening, please review the list of common sources of ...