Recently Updated Articles
Computer System Recommendations
Overview These recommendations are for what computer works best with McLennan Community College ...
Uploading an Office 365 Document from a Web Browser to Brightspace
Overview These are instructions for saving a Office 365 document to your computer and uploading ...
How to Access Microsoft Office 365
Overview McLennan Community College provides access to Microsoft Office 365 based on your studen...
Not Able to Submit an Assignment to Brightspace
Overview These instructions are for troubleshooting issues with submitting an assignment through...
How to Access Email
Overview This article explains how to log into your MCC Microsoft Outlook 365 email. Employees a...
How to Use the LockDown Browser
Overview Respondus LockDown Browser is a specialized web browser designed to create a secure and...
Service Ownership and Responsibilities
Effective service management requires clear ownership. ISS assigns responsibility for both servi...
Work Classification and Priority
SS uses several concepts to understand and organize work. Three different questions should not b...
Service Requests, Incidents, and Work Intake
ITIL provides useful terminology for understanding why work enters ISS. Not every ticket represe...
Customer Service and the Help Desk
Customer service is a responsibility of every ISS employee. Technology problems can prevent stud...
Service Management Overview
Information Systems & Services manages technology through a service management approach. ISS use...
Zoom Support Resources
Overview This page includes links and resources for troubleshooting issues with Zoom. Getting S...
Zoom SSO Sign-In Instructions
Overview These instructions provide the steps to login to your McLennan Community College Zoom a...
2026: Building Futures, Honoring Legacies
September 2, 2026 TLDR Celebrate MCC’s First Generation Scholars and the Summer Bridge experi...
Offered Services for Students
Overview This article covers the offered services for students. Getting Started Offered servic...
Welcome to the Tech Support Self-Service Station
💡 Need assistance? Speak with Help Desk Submit a request to speak with a Help Desk repr...
Campus Power Failure and Technology Response
The College maintains a specific administrative procedure for campus electrical failure. Procedu...
Severe Weather and College Operating States
Weather or other emergency conditions may affect how McLennan Community College operates. Colleg...
Reporting an Emergency
When an employee becomes aware of an emergency or serious situation on campus, the first responsi...
Emergency Notifications and MCC MyAlert
McLennan Community College uses multiple communication methods to notify the College community of...