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Keep Getting Unexpected Duo Calls or App Requests

Multi-Factor Authentication (MFA)

Overview If you get unexpected Duo authentication calls or the Duo app keeps asking for unexpect...

Updated 1 day ago by Jaclyn Owen

Add Additional or Backup Methods to Your Account

Multi-Factor Authentication (MFA)

Overview This article explains how to add backup sign-in options to your account to help prevent...

Updated 1 day ago by Jeremy Lindley

High School Pathways Update Non-MCC Email Address

Student Information Systems High School Pathway (HSP) Portal/Dual C...

Overview This article covers updating your personal email address needed to reset your password....

Updated 2 days ago by Jeremy Lindley

Learning Commons Technology Loan Equipment (Formerly IREPO)

Equipment Checkout

Overview Starting Spring 2026, the IREPO student technology program will have a new name: Learni...

Updated 2 days ago by Jaclyn Owen

Email has Moved

Campus Email Services

Overview This article shows you how to remove your old Google (Gmail) email and add your new Off...

Updated 1 week ago by Jaclyn Owen

How to Access Email

Campus Email Services

Overview This article provides instructions on how to log into your Microsoft Office 365 email f...

Updated 1 week ago by Jeremy Lindley

Is a Service Down?

Teaching & Learning Tools

Overview This article provides official status check guidance for key McLennan Community College...

Updated 1 week ago by Jeremy Lindley

How to Submit the Financial Aid Appeal Form for Former Students

Student Information Systems Offline Forms for Non-Registered Students

Overview Former students who have not taken a class at McLennan Community College for over 365 d...

Updated 1 week ago by Jeremy Lindley

Office 365 Down?

Microsoft Office 365

Overview This article explains how to check if Microsoft 365 services (such as email, Teams, One...

Updated 1 week ago by Jeremy Lindley

Google Workspace Access for Employees and Students

Google Workspace

Overview McLennan Community College (MCC) automatically provisions Google Workspace accounts...

Updated 1 week ago by Noah M. Daly

Zoom Access

Video Zoom

Overview These instructions are on how to log into and access Zoom.  Getting Started This is h...

Updated 1 week ago by Jaclyn Owen

Computer System Recommendations

Teaching & Learning Tools Computer Requirements (OS & Software MD...

Overview These recommendations are for what computer works best with McLennan Community College ...

Updated 2 weeks ago by Jaclyn Owen

How to Access Microsoft Office 365

Microsoft Office 365

Overview McLennan Community College provides access to Microsoft Office 365 based on your curren...

Updated 2 weeks ago by Jaclyn Owen

IT Knowledge Base

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Updated 2 weeks ago by Jeremy Lindley

Recognize a Phishing Attempt

Campus Email Services

Overview Phishing and spear phishing are common cyber threats that attempt to trick users into g...

Updated 2 weeks ago by Jeremy Lindley

Strength in Security: 2025 Cyber Wins

IT Cybersecurity Newsletters 2025 Newsletters

December 3, 2025 TLDR Key points: 2025 brought major cybersecurity improvement...

Updated 2 weeks ago by Laura J. Crapps

Classes Missing or Class Change Timeline on Brightspace

Teaching & Learning Tools Brightspace Learning Management System ...

Overview Brightspace classes are updated twice a day and only available on the class start date....

Updated 2 weeks ago by Jeremy Lindley

Duo Mobile Using Microsoft Authenticator

Multi-Factor Authentication (MFA)

Overview If you are signing in to Microsoft Teams or Microsoft Outlook (or other Microsoft appli...

Updated 3 weeks ago by H Nielsen

Available Hours in Microsoft Teams

Microsoft Teams

Overview Your availability hours in Microsoft Teams show others when you are typically working. ...

Updated 3 weeks ago by Laura J. Crapps

Calendar Access in Microsoft Teams

Microsoft Teams

Overview If your Microsoft Teams calendar is not appearing or syncing properly, it is due to McL...

Updated 3 weeks ago by Laura J. Crapps