Skip to main content

Setup Duo on your MCC Account

Overview

This article covers getting setup with Duo to provide multi-factor authentication (MFA) to your MCC account.

Getting Started

It is highly recommended after completing your first time enrollment to add another device to your account using the instructions in the article Add Additional Authentication Methods to your account. Having multiple devices on your account means that if you lose or get locked out of a device, you will still be able to use another device to access your MCC account. 

Setup Duo App

You may start the process of creating your account on a computer or mobile device. You must have your mobile device with you even if you are creating the account on the computer. 

You will be prompted to install the app on your mobile device in step 6, but it is recommended to already have the app installed before starting the steps to create your Duo Account. 

The Duo Mobile app will look like the following in the app stores: 

image.png

  • Google Play Store: Click Install to install the app to your device.

 image.png

  • Apple App Store: Click Get to install the app to your device. 

     image.png

Instructions to Enroll in Duo

The first time you attempt to log in to an MFA protected service, you will be prompted to enroll in Duo.

  1. Select Get Started

    welcome-to-duo-get-started.png
  2. First, add a device - Select Duo Mobile (Recommended)

    first-time-enroll-add-device.png



    • If you are adding Duo to your phone - enter your phone number, then select Continue

    • If you are adding Duo to your Tablet - select I have a tablet, then select Continue

      duo-mobile-option-selected-for-first-time-enroll-enter-phone-number.png 

  4. Select Send me a passcode

    first-time-enroll-confirm-phone-number-ownership.png

  5. The 6-digit passcode will be sent to you as a text message. Once you receive the code, enter it here, and tap Verify

    first-time-enroll-passcode-sent-to-phone-number.png

  6. Download the Duo Mobile app to your phone.

  7. Link the account to your personal device:

    • If you are setting up only on a phone/tablet:
      1. Click the Open Duo Mobile button.
      2. This will open the Duo App on your device.
      3. Select Practice now to go through a short training on using Duo Mobile to authenticate. If you already feel comfortable using Duo Mobile to log in to applications, you can select Skip.
      4. If you are asked to "Allow notifications from Duo Mobile", be sure to select Yes or Allow!
      5. You're done!

    • If you are setting up on a computer/laptop (alongside your phone/tablet):
      1. Open the Duo Mobile app on your mobile device. 
      2. Click Add + button. 
      3. Select Use QR Code. 
      4. Scan the QR code that is on the computer.
        first-time-duo-mobile-scan-qr-code-after-verifying-phone-and-mobile-app-install.png
      5. Leave the account name as is, then press Save
      6. Select Practice now to go through a short training on using Duo Mobile to authenticate. If you already feel comfortable using Duo Mobile to log in to applications, you can select Skip.
      7. If you are asked to "Allow notifications from Duo Mobile", be sure to select Yes or Allow!
      8. You're done!



Add Alternative/Additional Authentication Methods to your account

Alternative or additional authentications methods can be added to your account to avoid losing access to your account if you lose access to a device. You can find more information in the article Add Additional or Alternative Authentication Methods to your account.

Welcome Email

The below image is an example of the welcome email you will receive once you add your first device.

welcome-email-after-duo-signup.jpgEx: Welcome email users will receive after adding your first device.

Logging In Once Duo is Setup

The below image is a screenshot example of what you will see on their screen for the MFA protected service. You will receive a Push Notification on your phone/tablet. Click on it, then enter this code in the Duo app to complete the MFA process.

duo-push-screen.jpg

Additional Information

Back to top