Recently Updated Articles
Not Able to Submit an Assignment to Brightspace
Overview These instructions are for troubleshooting issues with submitting an assignment through...
Add, Remove, or Update Devices and Phone Numbers on Your Duo Account-rd
Overview This article covers adding additional and alternative authentication methods to your ac...
2026: Don't Tap Approve: Stop MFA Fatigue Before It Starts
July 1, 2026 TLDR Attention Faculty & Instructors: You should not write or display login/pa...
Not Getting Duo Phone Calls?
Overview If you are not receiving Duo phone calls for authentication, your phone may be blocking...
Setup Duo on Your MCC Account
Overview This article covers getting setup with Duo to provide multi-factor authentication (MFA)...
VPN
Overview These instructions are to connect your work computer or a personal device to the VPN. C...
Official Transcript
Overview This article covers requesting your official transcript. Getting Started Go to Tra...
Unofficial Transcript
Overview This article covers accessing your unofficial transcript from MyMCC for current and for...
Service Ownership and Responsibilities
Effective service management requires clear ownership. ISS assigns responsibility for both servi...
Access Microsoft Teams
Overview Microsoft Teams is a tool that helps students, faculty, and staff chat, meet, and share...
Microsoft Teams Notifications
Overview Microsoft Teams can notify you when you receive new messages, chat mentions, channel up...
Unexpected Absences and Late Arrival
Illnesses, emergencies, transportation problems, and other unexpected events happen. When an emp...
Calendars and Availability
Outlook Calendars Outlook calendars are an important part of how ISS employees coordinate work a...
Work Expectations Overview
Working in ISS means being part of a team responsible for technology services used throughout McL...
Professional Development
Technology changes constantly. ISS employees are expected to continue developing the knowledge a...
Overtime and Compensatory Time
Overtime and compensatory time are governed by employee classification and College procedure. Em...
Timesheets and Absence Reporting
Accurate time and absence reporting is a College requirement. ISS employees are responsible for ...
Remote and Alternate Work
McLennan Community College permits eligible non-faculty employees to participate in approved Remo...
Planned Time Off and Leave
Employees should use the leave they earn. Time away from work is a normal part of employment. Th...
Attendance and Reliability
Reliable attendance is important to the operation of ISS. Customers, coworkers, projects, and te...