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Preventing Account Lockouts After Password Reset

Overview

To prevent a lockout issue from happening, please review the list of common sources of lockout provided below. If an application or device retains an old password for too long after a password change, it will lock the account. 

Getting Started

If your account has already locked, you will need to Unlock the Account, update the password on the device and log back into the application. 

Update Wireless Password

Forget the McLennan wireless, if applicable, on your smartphone and laptop:

  • On your smartphone -
    1. Go to Settings and then the WiFi option. Turn on wireless if needed.
    2. For iPhones, tap the blue 'i' next to McLennan and select the option to forget the network. If it only has the option to join the network, feel free to turn the wireless back off.
    3. For Androids, typically you tap and hold on McLennan to reach the forget network option, but it varies by model.'
  • On your MCC workstation -
    1. In the search bar on the Taskbar at the bottom, search for "WiFi Settings" and select from the search results
    2. Select 'Manage known networks'
    3. Select 'McLennan'
    4. Click on Forget
    5. Close the Settings dialog box and then try to reconnect to the McLennan wireless network
  • If you have any tablets or other devices, please check them and forget the network if the option is available to.

Update Email Password on all Personal Devices

Outlook (Employees Only)
  1. Open Outlook on your mobile device. 
  2. Select the outlook icon on top left side of screen.
  3. Select the Gear icon at the bottom of the screen. 
  4. Select Accounts under General
  5. Select Exchange
  6. Select Reset Account. 

If your mobile device outlook does not get new emails after Resetting the Account, you may need to Remove the account and re-add your email to your device. 

  1. Select Remove Account and not Reset Account. 
  2. Re-add your email to your device using the article Adding Employee Email to a Smartphone.

Log off other MCC workstations

Check that you are not logged into another MCC workstation with previous password.  Advise to restart those workstations (e.g. classroom podium desktops).  

For shared workstations, "Sign Out” of those workstations when work is completed instead of “Lock”.  Only use “Lock” for assigned workstation.

Clear Saved Outlook Credentials on a MCC workstation (Employee Only)

Clear any saved Outlook credentials using the steps in the article How to Clear Credential Manager for Outlook.
Note: Faculty and staff articles are password protected, and you will need to log into IT Hub by logging in first to see this article. You will log in with your employee credentials.

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