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Preventing Account Lockouts After Password Reset

Overview

To prevent a lockout issue from happening, please review the list of common sources of lockouts. If an application or device retains an old password for too long after a password change, it will lock the account.

If your account has already locked, unlock the account, then update the password on the device and log back into the application. Unlock Account instructions can be found at Account Locked.

Getting Started

Step 1. Update WiFi Password

Using a old password on an active Wifi connection will lock your account very quickly. Forget any McLennan wireless networks on your smartphone and laptop (e.g. McLennan or MCC-Students) and reconnect with new password.

On Your Smartphone or Tablet
    • Go to Settings and then the WiFi option. Turn on wireless if needed.
      • For iPhones, tap the blue 'i' next to the McLennan wireless network and select the option to forget the network. If it only has the option to join the network, feel free to turn the wireless back off.
      • For Androids, typically you tap and hold on the McLennan wireless network's name to reach the forget network option, but it varies by model.
    • Reconnect to the McLennan or MCC-Students network and sign back in with your new password.
On a Windows laptop, Mac, or Other Device
    • In the search bar on the Taskbar at the bottom, search for "WiFi Settings" and select from the search results
    • Select 'Manage known networks'
    • Select 'McLennan' or 'MCC-Students'
    • Click on Forget
    • Close the Settings dialog box and then try to reconnect to the McLennan or MCC-Students network

Step 2. Update Outlook Password on All Mobile Devices

Open Outlook on your mobile device. If prompted to sign in, tap and enter new MCC password to connect.

If Outlook App Does Not Prompted You to Sign In
    • Option 1: Reset account
      • Select the Outlook icon on top left side of screen.
      • Select the Gear icon at the bottom of the screen. 
      • Select Accounts under General.
      • Select the MCC email account.
      • Select Reset Account. 
    • Option 2: Remove and Readd account.
      • Select the Outlook icon on top left side of screen.
      • Select the Gear icon at the bottom of the screen. 
      • Select Accounts under General.
      • Select the MCC email account.
      • Select Remove Account.
      • Re-add your email to your device using the article How to Access Email.

Step 3. Reboot your MCC Workstation (Employees Only)

Reboot and log back into your MCC Workstation. 

To avoid issue with being logged into other shared computers, it is highly recommended that you use “Sign Out” instead of “Lock” when work is completed.  Only use “Lock” for a workstation assigned to you.

Clear Saved Outlook Credentials on an MCC Workstation (Employee Only)

Clear any saved Outlook credentials using the steps in the article https://ithub.mclennan.edu/books/microsoft-outlook/page/how-to-clear-credential-manager-for-outlook.

Faculty and staff articles are password protected, and you will need to log into IT Hub by logging in first to see this article. You will log in with your employee credentials.

Account Locked

  1. If your account becomes locked while completing the steps above and you are unable to sign in, use the steps in the Unlock Account article to unlock the account.
  2. Once the account has been unlocked, follow the steps above to ensure all services are connecting with the new MCC password. Contact MCC Tech Support for assistance if you continue to experience issues with your account locking after a reset.
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