Recently Updated Articles
Brightspace Support 24/7
Overview These instructions are how to access Brightspace technical support which is available 2...
Preventing Account Lockouts After Password Reset
Overview To prevent a lockout issue from happening, please review the list of common sources of ...
How to Access Microsoft Office 365
Overview McLennan Community College provides access to Microsoft Office 365 based on your curren...
Cybersecurity Text Message Alerts
Overview All MCC students are automatically enrolled to receive text alerts (unless opted out) t...
Welcome to the Tech Support Self-Service Station
/* Scope everything to .self-service-page */ .self-service-page { font-family: Arial, sans-ser...
Why Am I Not Getting Duo Phone Calls?
Overview Some mobile devices block unknown or unidentified numbers by default, which can prevent...
Setup a Platform Authenticator with Duo
Platform authenticators are authentication methods built into the device you use to access servic...
Hardware Token: How to Use for MFA
Overview This article covers how to use a Duo Hardware Token for multi-factor authentication (MF...
Duo Mobile Using Microsoft Authenticator
Overview If you are signing in to Microsoft Teams (or other Microsoft applications) on your phon...
ScreenConnect Remote Support
Overview ConnectWise ScreenConnect is a remote support and access tool that allows technicians t...
Hardware Token Distribution Guidelines
About A hardware token is a small device that generates a one-time passcode used with MFA to log...
Duo Common Issues
Overview Troubleshoot and find answers to common Duo issues. Getting Started I need to react...
How to Submit a Prerequisite Waiver Request Form - New Non-degree Seeking Student
Overview If you are a new student who has not registered at MCC but would like to take a course ...
What username do I use?
Overview MCC students use different login formats depending on the service you are trying to acc...
Account Locked
Overview These instructions are to unlock your account. This includes unlocking your account. G...
Former Student Account Deletion: What to Know and How to Save Your Data
Overview If you haven’t taken a class at MCC in over 365 days or one (1) year, including student...
Continuing Education Portal Password Reset
Overview These instructions are to reset your password for the Continuing Education portal. Get...
MyMCC Legacy Password Reset Only
Overview These instructions to reset the password for MyMCC are for former students, faculty, an...
Open a Recovered .MBOX File
Overview When requesting data from a recovered mailbox, you will receive the emails in the form ...
Accessing YuJa and Video Tutorials
Overview This article provides information about YuJa, accessing YuJa, and links to tutorial vid...