Skip to main content

Forgot Password

Overview

These instructions are to create or reset your password for McLennan Community College applications including, but not limited to, email, Wi-Fi, Microsoft Office 365, Computer Login, Self-Service, Brightspace, and Colleague. Former students or employees using the SSO Password Reset System will only have access to MyMCC.

Getting Started

  1. Go to https://sso.mclennan.edu/reset/forgot
  2. Enter just your 7-digit ID number. You will not need to use your initials when requesting a password reset link. 
  3. Select 'Submit'.
  4. Check your personal email for a McLennan Community College password reset email that will include a link to reset your password.  Only use letters and numbers in your new password (no symbols, no special characters, and also no personal information should be included such as name/initials/date of birth).
  5. You will see your McLennan Community College email shown in green letters if the change was successful. 

    Apple devices (iPhone, iPad, MacBook computers) require an extra step. Please follow these steps in the Apple Device Compatibility section. 

  6. Once your password has been reset, retry accessing your account.
  7. Update your credentials on any services you may be signed in to with your previous password to help prevent your account from locking due to invalid sign-in attempts (e.g email on a smartphone, wireless, workstations on campus). If you use a password manager to store your passwords, please update all MCC services (e.g. Brightspace, email, MyMCC) to the new MCC password.  

More information about what services to update with your new password to avoid your account being locked can be found at Preventing Account Lockouts After Password Reset.

Employee Tip

This tip for employees will help you avoid getting locked out of your account after a password reset, saving you time and stress!  This step-by-step process helps stop your account from getting locked because of an old password still being used in the background.

  1. Turn off all your devices that connect to Wi-Fi or use email apps (like Outlook).

  2. Reset your password using one device only.

  3. On that same device, update the Wi-Fi and email passwords and confirm they are working with your new password.

  4. Turn your next device on and update the password for Wi-Fi and email. Confirm they are working with your new password.

  5. Repeat this for each device (phone, tablet, laptop, etc.).

Apple Device Compatibility 

Apple devices require an extra step to complete the password reset process. At the Report or Success Page that shows if your password reset was successful, complete one of the following to fully end your MCC session on apple devices:

iPhone & iPad Instructions

  1. Open the Safari browser (or the browser you used to change your password).
  2. Tap the Tabs (looks like two overlapping squares) button in the lower right corner to view all open tabs.
  3. Locate any tabs used for MCC websites and swipe left to close them individually.
  4. Tip: To quickly close all tabs, tap and hold the Tabs button, then select Close All Tabs.
  5. After closing the tabs, press the Home button (or swipe up on devices without a Home button) to exit Safari.
  6. Swipe up on Safari from the app switcher to fully quit the browser.

MacBook Instructions

    1. Open the browser you used to change your MCC password (Safari, Chrome, or Firefox).
    2. Close any tabs used for MCC websites individually, or right-click a tab and choose Close Other Tabs then close the tab you are currently on.
    3. Quit the browser completely by clicking Safari > Quit Safari (or the equivalent for Chrome/Firefox) or pressing Command + Q.

Troubleshooting

Common Issues 

  • My account is now locked after changing password. 
    • You may have an incorrect password still saved on a device like a computer, cellphone, or tablet. 
    • Follow the instructions at Unlock your account and then log back into your account. 
    • Update the old password on all devices for applications like your Wi-Fi, or email. 
  • Not getting the password reset email? The email may take up-to five (5) minutes to be delivered. Please check your spam folder if you do not see this email in your Inbox. 

Error Messages

  • If you receive an Error occurred... message, this means the link has been already used, expired, or is invalid. Delete all password reset emails from your inbox and request another password reset link and use the link in the new email. 
  • Page continues to open to an error message. 
    • Click the 'sign out' button or restart your browser. 
      • On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program. 
      • On mobile devices - Close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
      • On Chromebooks- Close your browser (all tabs and windows). 
    • Unlock your account or reset your password again. 
  • After changing password, the site states that password cannot be changed for 24 hours. 
    • Once you see the password report page (you will see your email in green letters) you will automatically be forwarded back to the SSO Password Rest System home page. If you log into that site, it will try to let you change your password again and you will get the 24-hour error message. Please click 'sign out' and close the tab. 

Resources

Back to top