Welcome to the Tech Support Self-Service Station
Start here — we've got quick answers and easy steps to guide you!
I'm touch screen, so feel free to use the monitor or the mouse!
Need to speak with a Help Desk Representative?
Sign in using the tablet to the right of the Tech Support door or select the "Sign-In for Tech Support" web browser tab on the Self-Service Station, submit the completed form, and then have a seat by the door.
They may be assisting a caller right now, but rest assured — they have received a notification that you have signed in and will be with you shortly!
Help Desk Hours: Monday - Friday: 8 am - 5 pm
Need to create, reset or change your password?
Select the "MCC Self-Service Password Reset" web browser tab or go to Forgot Password and follow the instructions.
You can also follow the steps on the Password Reset poster to your right on a personal device — just use your phone!
Student email says to contact System Admin to reset password
You must change your password using the MCC password reset system. Reset your MCC password by selecting the "MCC Self-Service Password Reset" web browser tab or go to Forgot Password and follow the instructions.
You can also follow the steps on the Password Reset poster to your right on a personal device.
Student email says password was change so many days ago?
Student accounts were moved due to domain Maintenace, and this message is expected.
Reset your MCC password by selecting the "MCC Self-Service Password Reset" web browser tab or go to Forgot Password and follow the instructions to regain access to your accounts.
You can also follow the steps on the Password Reset poster to your right on a personal device.
Can't log into Brightspace?
Class has not started.
You will only be able to log into Brightspace 3 days before the official course start date. You’ll receive a username or password error until then.
Class has already started.
Here are a few steps to try:
- Reset your password at Forgot Password.
- Check in MyMCC that you are still registered and have paid before the drop date.
- Unlock your account at Unlock Account.