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Add Additional or Alternative Authentication Methods to your Account

Overview

This article covers adding additional and alternative authentication methods to your account to avoid getting locked out of your account if you lose access to one of your authentication types or devices. 

Adding additional authentication methods will not be supported until the Duo system goes live on August 11th. The 'Manage Devices' page will be unavailable until then.

Please remember to update your Duo authentication methods if you are planning to update to a new mobile device or change phone numbers to avoid getting locked out of your McLennan Community College accounts. 

Getting Started

To access the self-service portal, you must first login to any single sign-on (SSO) application. Below are the steps using Brightspace. 

  1. Go to Brightspace.
  2. Log in with your MCC credentials. 
  3. Click Other Options if prompted. 
    method-other-options-link.jpg
  4. On the DUO page, select Manage Devices.
    method-manage-devices-link.jpg
  5. Verify your account using one of the available options. 
  6. Once you have verified your account, you will be taken to the Manage Device Page. 
  7. Here you can add or remove devices. 

Authentication Methods

Please be logged into the Self-Service Portal to add a different device or back-up method. 

Phone Call

Adding a phone to your Duo devices will also enable the phone call option without you having to add it as a separate authentication method. 

  1. Click Add a Device.
  2. Click Phone number. 
  3. Enter Phone Number 
  4. Click Continue. 
  5. Confirm the number is correct. 
  6. Click Continue.

Passkey

  1. Click Add a device. 
  2. Click Security key
  3. Click Continue
  4. Click iPhone, iPad, Android Device on the Choose Where to Save this Passkey Window.
  5. Click Next
  6. On your Mobile Device, Scan the QR code.
  7. On your Mobile Device, click Use Passkey
  8. Click Connect Devices. 
  9. Use PIN, Password, Face or Fingerprint to approve. 
  10. Click OK
  11. Click Continue. 

YubiKey

YubiKeys (by Yubico) are available to purchase at the MCC bookstore or online retailers. 

yubikeys.jpg

There are two (2) options for purchase:  

  • Yubico USB A - $25.99 + tax/each - works with laptop or PC (personal computer)

  • Yubico USB C - $29.99 + tax/each - works with laptop or PC, iPhone 15 and newer, iPads running iPadOS 13, and most Androids that support USB C.
Department Purchase

Should your department or division use department funds to purchase a YubiKey on your behalf, you must return the token if: 

  1. Employment at MCC is terminated

  2. You transfer to a different department/division within MCC

YubiKey Instructions

Please have your YubiKey ready. Failing to insert the key into your device when prompted will cause the process to fail and you will have to start over. 

  1. Click Add a device. 
  2. Click Security key
  3. Click Continue
  4. Click Security Key on the Choose Where to Save this Passkey Window.
  5. Click Next
  6. Click OK
  7. Click OK
  8. Insert Key with gold side up.
  9. Touch the gold plate when prompted
  10. Click OK
  11. Click Continue

Accommodations

For individuals with ADA (Americans with Disability Act) accommodations, student accommodations, or financial hardships, a hardware token (using a one-time passcode) may be provided at no cost.  A hardware token is a small device that generates a one-time passcode used with MFA to log in to a system.

hardware-token-LED.jpg

Employees

Contact Human Resource (HR) office at hrstaff@mclennan.edu or (254) 299-8611. 

Students

Contact the Accommodations (Disability Services) office at disabilities@mclennan.edu or (254) 299-8122. 

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