IT Hub – Your Searchable Knowledge Base for All Things IT
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Have questions about IT Hub, or need to check if a service is down?
Is a service Down?
Is a Service not working?
Check current IT Outages and Alerts at Tech Support to see if that service is down or degraded.
What can I search for on IT Hub?
Search for terms like "email," "office 365," "password," or "Brightspace" to find related Service Offerings (groups of articles on specific topics) or troubleshooting articles for common issues.
How do I search on a mobile device?
On mobile devices, click on the three dots (ellipses) and select 'Search'. Type in your keyword(s) and click Enter on your keyboard.
What is a Service Catalog or Service Offering?
In IT Hub, a Service Catalog is a broad category that groups related topics—like Account & Password Management. Within each category, there are smaller sections called Service Offerings—for example, Password Management. Inside each Service Offering, you’ll find specific Services, such as the Password Reset System. Then, under each Service, you'll see helpful Articles—like “Forgot Password”—that guide you through common tasks or issues.
Visit Multi-Factor Authentication (MFA) for more information and updates!
Need to reset your password or unlock your account?
Check out our Password Management Service Offering!
Have questions or technical issues with Brightspace?
Check out our Brightspace Learning Management System (LMS) Offering!
