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Getting Started with Your MCC Student Accounts

Overview

Getting started at MCC includes setting up your password, securing your account with Duo, and accessing key systems like Brightspace, email, and MyMCC. This guide helps you complete the required steps so you can begin using your student accounts and services.

Please review all articles and instructions to avoid issues when setting up your account or accessing MCC applications.

Getting Started

Please wait one (1) hour after receiving your Access to Technology at McLennan Community College email before resetting your password to ensure your accounts are fully set up.

Create Your Password

Your accounts are created automatically. You only need to set your password. Before attempting to log in, please review the important information about Duo and your MCC account information in the sections below: “Duo” and “Accessing MCC Systems.”

  1. Go to the IT Hub article: Manage Your Password (Create, Reset, or Change).
  2. Follow the steps to request a password reset link. 
  3. Create your new password, and if you are using an iOS device, follow the iOS-specific steps.

If you are a dual credit student, you must reset your password, as the password used for the High School Gateway Portal will not work for other MCC systems. Once reset, your new password will work across all MCC systems, including the High School Gateway Portal.

Set Up Duo Security

Duo is required to securely access MCC systems.

  1. Log in to your student email or Brightspace.
  2. Follow the prompts to set up Duo. You will only need to setup Duo once. 
  3. Select the Duo Mobile app (recommended option).

    Phone call only is not as robust as the Duo app and not recommended as your primary authentication method

  4. For help, visit: Setup Duo on Your MCC Account.
Add a Backup Duo Method

Adding a backup device is highly recommended and helps prevent account lockouts.

If you have a backup Duo device, you can use it to log into the portal to add, update, or replace your primary authentication device for faster service without contacting the Help Desk or submitting a ticket if your primary device is lost, damaged, or unavailable.

Assistance is not available when the Help Desk is closed, and you may remain locked out, potentially missing assignments, exams, or important communications if your only Duo device is lost, damaged, or unavailable.

Accessing MCC Systems

Once your account is set up and your password created, you can begin accessing MCC platforms.

Brightspace

Brightspace is for course work only. When you can access your Brightspace account will differ based on whether you are logging in to take registered courses for an upcoming semester or beginning the Highlander Prep course.

When can I log into Brightspace to take my registered courses?

More information about when your account is created and when you can log into Brightspace is located in the IT Hub article Brightspace Account Creation and Access. Trying to log into Brightspace before your account is created will result in a username or password error.

When can I log into Brightspace to take the Highlander Prep course to see an advisor?

More information about when your account is created and when you can log into Brightspace is located in the IT Hub article Highlander Prep Student Onboarding Course Availability. Trying to log into Brightspace before your account is created will result in a username or password error.

How to Log into Brightspace
  1. Go to brightspace.mclennan.edu.
  2. Log in using your MCC credentials.
For Help with Brightspace
Logged in, but course(s) are missing?

More information about missing courses and course upload schedules are in the IT Hub article Classes Missing on Brightspace.

Email

Access your student email using the instructions here: Access Student Email.

Do not use your MCC email for personal accounts or third-party services.

MyMCC

MyMCC lets you view and manage your student information and register for classes once approved.

Keep Your Account Information Updated

Keep your personal information up to date to ensure uninterrupted access to MCC systems and communications.

  • If you are changing or using a different personal email address, log into MyMCC and update your email information to continue receiving important messages, such as password reset emails. Instructions can be found at: Personal Information Update.
  • If you are changing your phone number or mobile device, update your Duo settings before making the change to avoid being locked out of Duo and your MCC accounts.

Resources

If you need assistance, Tech Support is here for you.

  • Use the search bar at the top of the page to find solutions for common issues and how‑to resources.
  •  View Tech Support contact options including current semester hours at https://ithub.mclennan.edu/.
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