Getting Started with Your MCC Student Accounts

Keep this information handy. You will use it to sign in to MyMCC, email, Brightspace, and other MCC services. If you don't know your ID number, you can retrieve it using the instructions at Forgot MCC ID and Username.

• MCC ID Number: Your 7-digit MCC ID number.
  Example: 0999999
• Username: Your first initial + last initial + 7-digit MCC ID number.
  Example: jd0999999
• Student Email Address: Your username followed by @students.mclennan.edu.
  Example: jd0999999@students.mclennan.edu

Tip: Most applications require your username when logging in. Your Email and Office 365 applications will require your full student email. If you need to log into Softdocs-Etrieve to fill out any forms, you will be asked for your full student email first, then your username.

Don't know when to use your ID number, username, or email address? See more information at: What username do I use?

Dual Credit Students: You must recreate your MCC password even if you can already sign in to the Dual Credit Portal or you will be unable to log into MCC applications like the Make a Payment Portal, student email, or Brightspace. 

1. Go to password.mclennan.edu
   
2. Enter your 7-digit ID number. Do not include your initials.
3. Select 'Submit' and allow up to 15 minutes to receive the email.
4. Check your personal email including your spam/junk folder for an email titled MCC Password Reset Link.
5. Open the email and select the password reset button or copy/past the link into a web browser. 
   
6. Enter a new password and confirm password that meets the password requirements listed below. 
7. Click Change Password.
8. Update your password on all devices and applications. 
   

   iPhones, iPads, MacBooks, and other iOS devices require an extra step before continuing. Please go to iPhone, iPad, Macbook, and other iOS Devices , follow the steps, then continue here. 

9. Wait 5 minutes, then log into your accounts. 

Need more instructions, help, or troubleshooting steps? See the full article at Manage Your Password.

MyMCC is where you can view student information, register for classes when approved, and update personal information.

1. Go to MyMCC Homepage.
2. Sign in with your MCC username and password.

Need more help? See the full article at MyMCC Instructions.

Returning student? Gmail is no longer used! Follow the steps below to access your new Office 365 email. 

Your MCC student email is where MCC sends important college messages.

1. Go to Outlook Email.
2. Enter your MCC student email address. 
3. Enter your MCC password.
4. Follow the steps in Step 5 (below) to setup your MFA account security. 

Email opening to another email account?

1. Click the profile picture or profile icon at the top, right of the screen. 
2. Click Sign in with a different account. 
3. Click Back if it asks about another email address. 
4. Click Use another account. Sign in using your MCC email address and current MCC password.

Important: Do not use your MCC student email for personal accounts. More information can be found at Impact on Third-Party Services.

Need help adding email to your phone or have other email questions? See the full article at Access Student Email.

MCC uses Multi-factor Authentication (MFA) to help protect your account. After signing in, you may be asked to verify your identity using Microsoft Authentication or Duo.

When you sign in to your MCC email for the first time, follow the prompts on the screen. The system will show the correct setup for your account based on your registration status. 

If You See Microsoft Authentication

This is the account security you will use if you haven't registered for classes for the upcoming semester or you are between semesters. 

1. Select Next.
2. Enter your phone number.
3. Select Next.
4. Enter the code sent by text message.
5. Select Next.
6. Select Done.

If You See Duo Security

This is the account security you will use while you are enrolled in or taking a class. 

1. Follow the Duo setup prompts. 
2. Select Duo Mobile when selecting your authentication method. This is the recommended option.
3. Install the Duo Mobile app when prompted.
4. Follow the prompts to connect Duo to your MCC account.
5. Follow the steps in the Add a Backup Duo Method to add a backup device to your account. 

If you do not want to use the Duo app: Select Text message passcode. Phone call is not recommended as your main method.

Need more help? See Setup Duo on Your MCC Account.

If your only Duo device is lost, damaged, unavailable, lose phone service, or you changed phones or phone numbers while the Help Desk is closed, you may lose access to MCC email, Brightspace, quizzes, exams. or other MCC systems. Help Desk can only assist when open and support will be unavailable while the Help Desk is closed. 

When you begin using Duo, add another device or authentication method, such as a tablet, computer, or a YubiKey (does not require a subscription or network to use) for authentication if your primary device can't be used.

Bookmark the following link if you aren't using Duo yet so you can easily find instructions to add your backup device once you start using Duo! 

Instructions: Manage Devices on Your Duo Account

Phone call, text passcode, and the Duo App all require access to your working phone or other device. If you lose access to your phone, phone number, phone service, or the device breaks, you may be locked out of Brightspace, email, and other MCC systems if you do not have access to a reliable backup option. 

Important: Brightspace access may not be available right away. If you try to sign in before your Brightspace account is ready, you will see a username or password error.

When Can I Log into Brightspace?

• Registered courses: Your Brightspace account will be created within 15 minutes after you register for your first course.
• Highlander Prep: Access to log into Brightspace and enrollment in the Highlander Prep student onboarding class is processed weekly based on your acceptance date.
  1. New student Brightspace accounts are created and enrollment into the class occurs on the Wednesday after acceptance.
  2. If accepted on a Wednesday, access may not be able to log into Brightspace or see the course until the following Wednesday.
  3. Log in to Brightspace after the expected enrollment date to check for the class.

For more details, see:

• Brightspace Account Creation and Access for when you can log into Brightspace for registered courses. 
• Highlander Prep Student Onboarding Course Availability for when you can log into Brightspace for the Highlander Prep course. 

When do Classes Show Up or Update on Brightspace?

Brightspace updates changes to your class schedule every 15 minutes.

For more information, see Classes Missing on Brightspace.

If you need help, MCC Tech Support is here for you.

• Use the search bar at the top of IT Hub to find help articles.
• View contact options and current hours at https://ithub.mclennan.edu/.

Keep your personal email, phone number, and Duo devices up to date so you do not lose access to your MCC account.

• If your personal email changes, update it in MyMCC. See Personal Information Update.
• If your phone number or phone changes, update Duo before you lose access to the old phone. See Manage Devices on Your Duo Account.

If you get a Duo or Microsoft Authentication request that you did not start, do not approve it. This may mean someone else has your password. Change your MCC password right away.

Never approve a sign-in request you did not start. If this happens, change your MCC password right away.

Be careful with emails or texts asking:

• For your password.
• Requesting personal information.
• Threatening to close your student email or other accounts.
• Asking if you requested your student email or other account to be closed.
• Offering fake job offers.
• Offering free items. 
• Offering money refunds. 
  

Learn more at Phishing Emails and Texts: How to Spot and Report Them.

MCC Refunds

If you get an email from BankMobile referencing a refund, it is not recommended to click any links to access your refund, use a link in the email to log into BankMobile, or contact BankMobile. This is to avoid clicking on phishing links or replying to scammers. 

More information about Logging into BankMobile and MCC Refunds, visit BankMobile Communications, Refund Links and Phishing Safety.

If you are unable to sign in to your Brightspace account or need help with another account-related issues, reset your password at password.mclennan.edu or contact the MCC Help Desk at IT Hub. D2L Brightspace Support cannot assist with account or login related issues. 

Pearson, Cengage, McGraw-Hill, and other digital textbook providers including VitalSource (formerly BryteWave) and Kortext have a separate process for account and technical support. Please review information at Digital Textbooks, Pearson, and McGraw-Hill Support on how to fix common issues and contact information. 

• Microsoft Office 365 login information and what level of access you have: How to Access Microsoft Office 365
• Common student technology articles: Offered Services for Students
• What is the Lockdown Browser, how to use the Lockdown Browser, Troubleshooting and Support: How to Use the LockDown Browser