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How to Access Email

Overview

This article explains how to log into your MCC Microsoft Outlook 365 email. Employees and students use different email formats, but the login steps are the same. You can access your email through a web browser, a computer, or a mobile device.

Getting Started

Reminder: Student email is no longer located in Gmail. If you are using the Gmail website or mobile app for student email, follow the steps below to sign in to Microsoft Outlook 365. All emails received before the migration in December 2025 will be permanently deleted from Gmail on December 12, 2026. Visit Former Student Account Deletion for assistance downloading data from your Google account.

Open Email in Web Browser

These instructions allow you to open your email in a web browser like Chrome, Edge, Firefox, and Safari. 

Click Here for Instructions to log into your Email in a Web Browser
  1. Go to the MCC home page at https://www.mclennan.edu/ and click EMAIL or go directly to Outlook Web Access.
  2. Enter your MCC email address.
  3. Enter your current MCC password.
  4.  Complete the Duo or Microsoft Multi-factor Authentication steps. More information can be found at Getting Your Multi-factor Authentication Set Up.
Click Here if Outlook opens to a personal, work, or another email address?
  1. Click the profile picture or profile icon at the top, right of the screen. 
  2. Click Sign in with a different account. 
  3. Click Back if it asks about another email address. 
  4. Click Use another account. Sign in using your MCC email address and current MCC password.

Open email in the Outlook Desktop App

You may add your email to your installed Outlook application. If you need to install outlook using MCC's Office 365 license, please check if you have access to install apps and check installation instructions at How to Access Microsoft Office 365.

Click Here for Instructions to Access Email Using the Outlook Desktop App

Students currently enrolled in courses or full-time employees can use the Outlook desktop application on a computer to access email.

  1. Open the Outlook (new) application.
  2. Select Add Account.
  3. Enter your MCC email address and follow the prompts to sign in.

Add Email to your Phone or Mobile Device

Click Here for Instructions to Add Email to Your Phone or Mobile Device

Your MCC email may work with other mail apps; however, the Help Desk only provides technical support for the Microsoft Outlook app, which is the recommended and fully supported email application for MCC accounts.

  1. Download the Microsoft Outlook app from your device’s app store.
  2. Open the Outlook app and select Add Account.
  3. Add your student or employee email. 
    1. If your email does not show, select Skip and enter your MCC email address.
    2. If your MCC email appears, select it and click Continue. 
  4. Select Work or school account (if prompted).
  5. Enter your current MCC password.
  6. Complete Duo or Microsoft Multi-factor Authentication steps when prompted.
  7. Return to the Outlook app if not redirected automatically.
  8. Select Maybe later when asked to add another account.

Troubleshooting Access or Email issues

Click each section for steps or important information!

Reset or Log Out of Email on Mobile Device?
  1. Open the Outlook app.
  2. Select your profile picture or profile icon at the top, right of the app. 
  3. Select the gear icon at the bottom of the menu. 
  4. Scroll down to General. 
  5. Select Accounts.
  6. Select your MCC email account. 
  7. Scroll down and select Remove account. 
  8. Select Remove or Remove from this device. 
  9. Follow the steps in the Add to your Phone or Mobile Device section of this article to add your email back if needed. 
Can't Log in After Changing Password
Please wait 5 minutes after changing your password before trying to log into your email account to allow the account to fully sync the new password. You may also need to clear your cookies and cache from your main browser, as it may still be using old login information. For instructions, visit: Clear Cookies and Cache.  Once cleared, try to log in again. 

You may test an InPrivate or Incognito browser before clearing your cookies and cache. If an InPrivate or Incognito browser allows you to log in, you will need to clear your cookies and cache from your normal browser. Instructions are in the Test Email in an InPrivate or Incognito Browser section of this article.
Opening Email in Google (Gmail) Web Browser or App?

Student email is no longer located in Gmail. If you are using the Gmail website or mobile app for student email, follow the steps below to sign in to Microsoft Outlook 365. All emails received before the migration in December 2025 will be permanently deleted from Gmail on December 12, 2026. Visit Former Student Account Deletion for assistance downloading data from your Google account.

Not Receiving New Emails?

If you are not receiving new emails, sign out of your Microsoft 365, full close your browser or remove the account from the Outlook app, and then sign back into Microsoft Outlook 365 using your MCC email and current password.

You may test an InPrivate or Incognito browser to check if you are receiving new emails on a web browser. If an InPrivate or Incognito browser allows you to view new emails, you will need to clear your cookies and cache from your normal browser and sign back into your email. For instructions to clear your cookies and cache, visit: Clear Cookies and Cache. Instructions to test your email in an InPrivate or Incognito browser are in the Test Email in an InPrivate or Incognito Browser section of this article.

Test Email in an InPrivate or Incognito Browser.
  • Open an InPrivate or Incognito Tab.
  • Go your email at Outlook Web Access.
  • Log in. 
    • If you are able to log in, please close the InPrivate or Incognito browser and then clear your cookies and cache from your main browser. For instructions, visit: Clear Cookies and Cache. Try to log into your email again. 
    • If you are still unable to login, close any previous login windows and then please reset your password following all instructions at Manage Your Password (Create, Reset, or Change). Once your MCC password has been reset, wait 5 minutes to allow the new password to sync to Microsoft before retrying.
Dual Credit Chromebook or Other School Issued Device Not Able to Access Student Email

Determine whether the issue is caused by the school-issued device or your MCC login credentials. Log into your MCC Student email on a personal device. If you are able to log in, your account is active and working and the issue is related to the school issued device's settings, restrictions, or another issue that your school will need to address. 

More information may be found at Dual Credit Chromebook or Other School Issued Device Not Able to Access Student Email.

Policy

Termination of Email Access

Email accounts are deleted according to MCC’s account retention policy, which follows admissions guidelines: student accounts are removed after 365 days without enrollment. This policy was implemented in July 2025 to strengthen security and ensure consistency across all college systems.

After a 12-month period without any active courses, your student email account and all associated data, including Microsoft Office 365 OneDrive and Google Drive, will be deleted.

Impact on Third-Party Services

It is not recommended to use your MCC email for long-term personal use or to link it with third-party services such as Google Photos, YouTube, social media, medical portals, banking, etc.

  • Once you lose access to your MCC email, you will need to contact any third-party services that use your MCC email address directly to update your email address. This includes account recovery or password reset processes for services previously registered with your MCC email.
  • Emails sent to your MCC email address after deletion will not be received or retrievable.
  • Help Desk is not able to temporarily enable the MCC email account or retrieve any account recovery or password reset emails sent from third-party services once the email account is deleted. 
  • If you are not receiving new emails, sign out of your Microsoft 365, close your browser or app, and then sign back into Microsoft Outlook 365 using your MCC email and current password.
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