Account Locked

Overview

These instructions are to unlock your McLennan Community College login account.

Go to password.mclennan.edu/reset/unlock
Once you have submitted the Account Unlock request, check your personal email for a McLennan Community College Account Unlock email that will include a link to unlock your account
Click the link and on the page that opens, click the 'Unlock My Account' button.
Once you have unlocked your account, close your browser (all tabs and windows) to complete the account unlock process.
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
- On mobile devices - Close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
- On Chromebooks- Close your browser (all tabs and windows).

- - If you receive an error occurred message, this means the link is no longer valid or may have already been used. Delete all unlock emails from your inbox, request another unlock link, exit your web browser to end the previous session (device specific information below), and use the unlock link in the new email.
    - - On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
      - On mobile devices - Close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
      - On Chromebooks- Close your browser (all tabs and windows).