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Recently Updated Articles

How to Submit a Prerequisite Waiver Request Form - New Non-degree Seeking Student

Student Information Systems Offline Forms for Non-Registered Students

Overview If you are a new student who has not registered at MCC but would like to take a course ...

Updated 1 year ago by Jaclyn Owen

Open a Recovered .MBOX File

Campus Email Services Student (Google)

Overview When requesting data from a recovered mailbox, you will receive the emails in the form ...

Updated 1 year ago by Daylon Rankin

Access Microsoft Teams

Microsoft Teams

Overview Microsoft Teams is a tool that helps students, faculty, and staff chat, meet, and share...

Updated 1 year ago by Laura J. Crapps

Create an Alert (SharePoint 365)

Microsoft SharePoint SharePoint 365

Overview If you want to know when someone changes a file in Microsoft Teams, you can set up aler...

Updated 1 year ago by Laura J. Crapps

Office 365 Add-ins grayed out

Microsoft Office 365

Overview This section includes information about the issue with Office 365 Add-ins grayed out.  ...

Updated 1 year ago by Jeremy Lindley

Duo Mobile App

Multi-Factor Authentication (MFA)

Overview Duo Mobile is an app that runs on iOS and Android phones and tablets. It's fast and eas...

Updated 1 year ago by Laura J. Crapps

Clear Cookies and Cache

Computer Repair

Overview These instructions are for clearing your Cookies and Cache from your web browser.  Clea...

Updated 1 year ago by Jeremy Lindley

High School Pathways Access and Information

Student Information Systems High School Pathway (HSP) Portal/Dual C...

Overview This article covers the High School Pathways portal and Dual Credit Information. Getti...

Updated 1 year ago by Jaclyn Owen

Forbidden Message

Virtual Private Network (VPN)

Overview These instructions are for when some networks cause the forbidden error message to show...

Updated 1 year ago by Jeremy Lindley

Student VPN

Virtual Private Network (VPN)

Overview Some MCC services like MyMCC require a VPN with a U.S IP Address when you access the we...

Updated 1 year ago by Jeremy Lindley

MyMCC Blocked by Antivirus Software

Student Information Systems MyMCC/Colleague Self-Service

Overview This article covers allowing your web browser to access MyMCC when being blocked by you...

Updated 1 year ago by Jaclyn Owen

Sender Policy Framework (SPF)

Campus Email Services

Overview There are times when emails may be blocked due to an issue with the email's domain. In ...

Updated 1 year ago by Jaclyn Owen

My username has recently changed

Account Management MCC ID and Username

Overview Your Active Directory username has been updated. To continue accessing your computer, e...

Updated 1 year ago by Jeremy Lindley

How to sign into student campus workstations

Account Management

Overview To log into your student workstation in labs or the library, you will use a special for...

Updated 1 year ago by Jeremy Lindley

High School Pathways Update Non-MCC Email Address

Student Information Systems High School Pathway (HSP) Portal/Dual C...

Overview This article covers updating your personal email address needed to reset your password....

Updated 1 year ago by Jaclyn Owen

Account Already Exists Error When Signing Up for High School Pathways Portal

Student Information Systems High School Pathway (HSP) Portal/Dual C...

Overview If you're signing up for the Dual Credit Portal but receive an error stating that your ...

Updated 1 year ago by Jaclyn Owen

Official Transcript is Blank

Student Information Systems Transcripts

Overview This article covers steps on what to do if your Official Transcript is blank.  Getting...

Updated 1 year ago by Jeremy Lindley

Official Transcript

Student Information Systems Transcripts

Overview This article covers requesting your official transcript.  Getting Started Go to Tra...

Updated 1 year ago by Jeremy Lindley

Block SPAM

Barracuda Email Protection

Overview This article covers how to add/block a SPAM email in Barracuda.  Getting Started Logi...

Updated 1 year ago by Laura J. Crapps

Remove a sender policy from your Barracuda

Barracuda Email Protection

Overview This article covers how to remove a sender policy from your Barracuda and allow an emai...

Updated 1 year ago by Jeremy Lindley