LockDown Browser not loading

Overview

This article covers the Lockdown browser not loading. 

Getting Started

Reinstall Lockdown browser

• Uninstall the LockDown browser.
• Clear cache, temp files and browsing history.
  • Instructions to clear your data can be found at Clear Cookies and Cache.
• Reinstall the browser from the link in Brightspace.

Disable Popup Blocker

If the Lockdown Browser continues to not load, you may need to disable your browsers Popup Blocker. 

• Select the three dots (top, right side of the screen) and select settings.
• Select Security and Privacy.
• Select Site Settings.
• Select Pop-ups and redirects.
• Under 'Default behavior' allow sites to send pop-ups and redirects.
• After your quiz is complete, you can disable pop-ups and redirects again.