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Protecting Desktops & Laptops
Overview Desktop and laptop computers are used every day for classes, work, and communication at McLennan Community College. These devices often store important and sensitive information. Keeping them secure helps protect your personal data and the College’s ...
Protect Your Identity, Top 5
Overview Keeping your identity safe online helps protect your personal and school accounts from hackers and scammers. These simple tips can help you secure your information and reduce the risk of identity theft. Follow these steps to build good habits that pr...
Phishing Scams
Overview Phishing is a type of scam where someone pretends to be someone you trust so you will click on a bad link, open a harmful attachment, or give away personal information. These scams can show up in email, social media, texts, or phone calls. With a lit...
2026: Start Smart: IT Hub Resources, Help Desk Tickets, and Strong Passwords
January 20, 2026 TLDR Key points: The IT Hub is your primary self-service resources for tech support and how-to-guides. Submitting a Help Desk ticket is faster and more reliable than emailing or messaging ISS staff directly. Email helpdesk@mclennan.edu ...
2026: Inbox to Inning: Student Email & Softball Pride
February 4, 2026 TLDR Student email is now in Outlook (Microsoft 365). Check Outlook regularly to avoid missing important messages. Login to Outlook or use the Outlook app. Gmail is view-only. Spring sports are underway. This month features an inter...
Setting up User’s Account
Log into Cisco Unified CM Administration https://10.59.110.11:8443/ccmadmin Cisco Unified CM Administration (cucmadministrator) Use your own credential if you have them. Determine if User’s Account exist Select User Management>End User “Find Users Wher...
Settins up User’s Long-distance Service
Long-distance code All user’s do not have long-distance access codes. Log into Cisco Unified CM Administration https://10.59.110.11:8443/ccmadmin Cisco Unified CM Administration (cucmadministrator) Use your own credential if you have them. Determine if...
Setup User’s Voice Service (Phone and Voicemail)
When presented with a System Access for Phone or a Change request via Employee Move/Change Request for Infrastructure use the following articles. Voicemail See Setting Up Voicemail article User Account See Setting Up User’s Account article Long-distance ...
Setting up User’s Voicemail
Log into Cisco Unity https://10.59.110.25/cuadmin Cisco Unity Connection Administration (unityadmin) Use your own credential if you have them. Determine if mail box exist Select User “Limit search to”: Select Partition, “Display Primary and Alternate E...
Setting up User’s Phone
Log into Cisco Unified CM Administration https://10.59.110.11:8443/ccmadmin Cisco Unified CM Administration (cucmadministrator) Use your own credential if you have them. Determine if the phone exist Select User Device>Phone from the tab Change the “Find ...
Cisco Phone Firmware Update
Verify Phone Firmware Log into the CUCM Administrator Device> Device Settings> Device Defaults Download New Image for Cisco Go to the Cisco web site and log in. https://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46217 Download ...
Troubleshooting Network Drives
Troubleshooting Network Drives Preamble: Field Troubleshooting Most shared drives are mapped automatically based on department now, so most tickets sent to us about shared drives are either confirming the automatic process worked or because the drive didn'...
Microsoft Loop (Notes in Teams)
Overview Microsoft 365 Loop is a tool that helps teams work together in real time. It lets you create shared content like lists, notes, and tasks that stay updated across apps like Teams and Outlook. Loop makes it easier to keep everyone on the same page with...
Set Time Zone in Outlook, Calendar, and Bookings
Overview If your Outlook time zone is incorrect, your emails and calendar events may show the wrong times. This guide walks you through how to update your time zone so everything displays correctly. Getting Started Log in to your MCC email here https://ma...
Student Access to the Highlander Prep Onboarding Course
Overview The Highlander Prep Onboarding Course helps new students get started with online tools and resources at MCC. This article explains when access is granted and what to do if the class does not appear. Access to the Highlander Prep Onboarding Course wil...
2026: Fore! Driving Cybersecurity Across Central Texas
March 4, 2026 TLDR Central Texas students now have expanded cybersecurity career pathways through a regional partnership (K-12 Cybersecurity Pathways Program) led by Baylor University. McLennan Community College (MCC) serves as a key bridge to college c...