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Department Contacts and Distribution Lists
ISS uses several shared contact methods to make it easier to communicate with the appropriate audience. Entire ISS Team iss@mclennan.edu This distribution list includes the ISS department and is used for communication intended for the entire ISS team. Emplo...
Important ISS and College Resources
ISS employees use several resources regularly. This manual will reference many of them in greater detail in the appropriate chapters. ISS Website The public ISS website provides information about department services, projects, security resources, maintenance...
ISS Communications Standard
Purpose: These standards define how we communicate with our campus, our users, and each other to ensure every interaction reflects professionalism, care, and excellence. They are not about catching mistakes; they are about creating clarity, fairness, and co...
Email and Email Signatures
Email Email is an official communication method at McLennan Community College. Employees must use their MCC email account when conducting College business. College email is subject to applicable public information, privacy, records retention, and College tech...
Microsoft Teams and Instant Messaging
Microsoft Teams is the primary instant messaging and collaboration platform used within ISS. Teams allows employees to communicate quickly, collaborate with coworkers, participate in meetings, share information, and work together across teams and locations. ...
Telephone and Voice Communication
Telephone and voice communication remain important ways for ISS to communicate with students, employees, vendors, and one another. ISS employees who are assigned a College telephone number or extension are expected to monitor and use the College's voice servi...
Department Distribution Lists and Group Communication
ISS maintains distribution lists and shared communication addresses for communicating with groups of employees. The primary department addresses are described in the Department Contacts and Distribution Lists section. This section explains how they should be ...
Calendars and Availability
Outlook Calendars Outlook calendars are an important part of how ISS employees coordinate work and schedule time with one another. All ISS employees are expected to maintain an accurate Outlook calendar. Calendars should reflect: Meetings and appointment...
Meetings and Meeting Invitations
Meetings should have a clear purpose and include the people necessary to accomplish that purpose. When scheduling a meeting, employees should use Outlook or Microsoft Teams so that attendees can see the meeting on their calendars and respond to the invitation...
Scheduling Rooms and Campus Spaces
All classes, meetings, and events held on campus must be scheduled through the appropriate College scheduling process. Employees should follow the current requirements published on the MCC Facilities Scheduling page, including applicable submission deadlines a...
Emergency Preparedness and Employee Responsibilities
Emergency preparedness is the responsibility of every McLennan Community College employee. The College Emergency Response Plan states that the success of emergency planning depends on employees and students responding promptly and effectively. Faculty and sta...
Emergency Notifications and MCC MyAlert
McLennan Community College uses multiple communication methods to notify the College community of emergencies and significant safety conditions. The College's emergency notification system may use: MCC MyAlert/RAVE MCC employee and student email InformaC...
Reporting an Emergency
When an employee becomes aware of an emergency or serious situation on campus, the first responsibility is to protect personal safety and contact the appropriate emergency responders. The College Emergency Response Plan directs employees and witnesses to cont...
Evacuation, Shelter-in-Place, and Lockdown
Emergency conditions may require employees to evacuate, shelter in place, or remain in a secured location. Employees should follow instructions provided through official emergency notifications, Campus Police, Emergency/Risk Management personnel, or MCC CERT ...
Severe Weather and College Operating States
Weather or other emergency conditions may affect how McLennan Community College operates. College Procedure CH-III, College, College Campus States of Operations, establishes three operating states: Normal Operations Remote Operations Closed Operations ...
Required Employees and ISS Emergency Responsibilities
Certain College functions must continue during conditions when other operations are limited. College Procedure CH-III defines required services as critical services and facilities necessary to maintain College business operations, physical operations, or safe...
Campus Power Failure and Technology Response
The College maintains a specific administrative procedure for campus electrical failure. Procedure CGC-II, Response Plan for Campus Electrical Failure, assigns responsibilities to Physical Plant, Campus Police, Central Utility, ISS, the telephone administrato...
Service Management Overview
Information Systems & Services manages technology through a service management approach. ISS uses concepts and practices from the Information Technology Infrastructure Library (ITIL) as a foundation for how we think about, organize, support, and improve techn...
Customer Service and the Help Desk
Customer service is a responsibility of every ISS employee. Technology problems can prevent students from learning, faculty from teaching, and employees from completing essential College work. How ISS responds to those problems is part of the service we provi...
Service Requests, Incidents, and Work Intake
ITIL provides useful terminology for understanding why work enters ISS. Not every ticket represents the same kind of work. Two particularly important concepts are service requests and incidents. Service Requests A service request is a normal request from a...