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What Department Do I Need to Talk to for Students
Overview This article provides a comprehensive list of departments that students may need to contact for support, inquiries, or additional information. Getting Started Student Support & Contact Information Directory Question Regarding: Phone: Departm...
Account Already Exists Error When Signing Up for High School Pathways Portal
Overview If you're signing up for the Dual Credit Portal but receive an error stating that your account already exists, you’ll need to retrieve your User ID before proceeding. Follow the steps below to recover your ID and log in successfully. Getting Started...
Is Lockdown Browser down?
Overview If you're experiencing issues with Respondus LockDown Browser, it may be due to a service outage. You can check the current status of the LockDown Browser to see if there are any reported issues. Getting Started Go to the Respondus Status Page. ...
High School Pathways Update Non-MCC Email Address
Overview This article covers updating your personal email address needed to reset your password. These instructions will only work for Dual Credit students. Getting Started Go to High School Pathways. Select 'Forgot Password'. Select 'Update Email' i...
High School Pathways Access and Information
Overview This article covers the High School Pathways portal and Dual Credit Information. Getting Started High School Pathways Portal The High School Pathways Portal can be accessed at MCC High School Pathways portal. Updating Your Non-MCC Email Address f...
Does my High School Pathways portal password work for other MCC services?
Overview This article outlines the services accessible using your High School Pathways portal password. Getting Started High School Pathways Portal Your High School Pathways portal password will only work for the High School Pathways portal and MyMCC. Ot...
Welcome Back
January 8, 2025 Returning to campus after a long break can be difficult. We want to make sure you have what you need to hit the ground running! Volume will be heightened with everyone slowly returning to campus. Our priority will be student-facing and classr...
Fraudulent Applications & Sensitive Information
February 5, 2025 Fraudulent Applications A perfect storm of circumstances has led to a significant increase in fraudulent applications, in higher education, from so called “ghost students” or “Pell runners”. Community colleges have been particularly vulnera...
SPAM & Maintenance Plan (TLDR)
March 6, 2025 TLDR (Too Long; Didn't Read) The newsletters will now include a new section: TLDR (Too Long; Didn’t Read). This will be a short summary of the newsletter, providing key points in a brief format for readers who may not have time to read the full...
How to log into Softdocs Etrieve
Overview This article covers logging into Softdocs-Etrieve a Document Management System. Getting Started Please be advised that we will be making changes to the login process for Softdocs Etrieve. Effective April 21st, you will need to enter your MCC email...
Introductions & Identity Management
April 2, 2025 TLDR (Too Long; Didn't Read) Cybersecurity (CS) Introductions are happening across campus with department leaders/teams. We encourage open communication and hope to promote a culture of security awareness to help strengthen our security postu...
Procedure Update: Retiring MCC-Students Wi-Fi
Retiring the MCC-Students Wi-Fi The way you connect to campus Wi-Fi is changing. Instead of using a separate student network and navigating through a web page, you’ll now join the same network as our staff and faculty: McLennan.All you'll need to do is select...
Student VPN
Overview Some MCC services like MyMCC require a VPN with a U.S IP Address when you access the website outside of the U.S. MCC does not currently offer a college-provided VPN for student use. Please use the following tips to choose a VPN that will work for you...
What username Do I use?
Overview MCC students use different login formats depending on the service you are trying to access. This article explains which username formats are used for common systems like password resets, email, on-campus computers, and Etrieve Softdocs. Following the...
Welcome to the Tech Support Self-Service Station
💡 Need assistance with a password reset, username recovery, Brightspace, or need technical support?Start here — we've got quick answers and easy steps to guide you!I'm touch screen, so feel free to use the monitor or the mouse! MCC is moving student accoun...
Exporting Your Data from Google Drive and Microsoft OneDrive
Overview Student accounts are automatically disabled 365 days after a student last attends class. Once disabled, access to files in Google Drive and Microsoft OneDrive will be removed. This article shows how to download your files ahead of time so you do not ...
Multi-Factor Authentication (MFA)
May 7, 2025 TLDR (Too Long; Didn't Read) Key points: MFA keeps hackers out and increases account security by 99%. Only adds between 5-30 seconds to your login time and almost doubles your security. Requires you to verify your identity in another way bef...
Former Student Account Deletion: What to Know and How to Save Your Data
Overview If you haven’t taken a class at MCC in over 365 days or one (1) year, including students who are currently enrolled in Tarleton or Texas Tech classes at the University Center, your school accounts (like email and cloud storage) will be permanently de...
Duo Mobile App
Overview Duo Mobile is an app that runs on iOS and Android phones and tablets. It's fast and easy to use, and doesn't require cell services. Getting Started To add/setup Duo Mobile app https://guide.duo.com/universal-enrollment#add-duo-mobile.
Duo Universal Prompt Guide
Overview After completing Duo enrollment, you will see the Duo prompt the next time you perform a browser-based login to a web service or application protected with Duo. Getting Started To learn how to use Duo, after enrollment, https://guide.duo.com/unive...