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Overview MCC students use different login formats depending on the service you are trying to access. This article explains which username formats are used for common systems like password resets, email, on-campus computers, and Etrieve Softdocs. Following the...

💡 Need assistance?Select the option below that best matches what you need. Speak with Help Desk Submit a request to speak with a Help Desk representative. Hours: Monday – Friday: 8:00 AM – 5:00 PM  Reset or Create Password Reset or create your...

Overview Student accounts are automatically disabled 365 days after a student last attends class. Once disabled, access to files in Google Drive and Microsoft OneDrive will be removed. This article shows how to download your files ahead of time so you do not ...

May 7, 2025 TLDR MFA keeps hackers out and increases account security by 99%. Only adds between 5-30 seconds to your login time and almost doubles your security. Requires you to verify your identity in another way before accessing your account. MFA will...

Overview If you haven’t taken a class at MCC in over 365 days or one (1) year, including students who are currently enrolled in Tarleton or Texas Tech classes at the University Center, your school accounts (like email and cloud storage) will be permanently de...

Overview This article covers getting setup with Duo to provide multi-factor authentication (MFA) to your MCC account. Getting Started It is highly recommended after completing your first time enrollment to add another device to your account using the instru...

Overview Duo Mobile is an app that runs on iOS and Android phones and tablets. It's fast and easy to use, and doesn't require cell services.  Getting Started To add/setup Duo Mobile app https://guide.duo.com/universal-enrollment#add-duo-mobile. 

Overview Troubleshoot and find answers to common Duo issues. Getting Started I need to reactivate Duo Mobile.  I use Duo Mobile to generate passcodes for services like Instagram and Facebook, and I can't log in.  My hardware token stopped working.  I a...

Overview This article helps students, faculty, and staff troubleshoot Duo Push notification issues on mobile devices used for MFA at McLennan Community College.  Getting Started If you do not receive a Duo Push notification when trying to log in, use the st...

Overview This article answers frequently asked questions (FAQs) about MCC's implementation of Multi-Factor Authentication (MFA). MFA is part of our cybersecurity strategy to protect sensitive student, faculty, and staff data.  Getting Started MFA adds a sec...

Overview Microsoft Teams is a tool that helps students, faculty, and staff chat, meet, and share files. You can use it for classes, group projects, or team meetings. This guide shows you how to log in and start using Teams. Getting Started Follow these step...

Overview If you want to know when someone changes a file in Microsoft Teams, you can set up alerts. This helps you stay up to date without checking the file all the time. It’s great for group work or shared projects. Getting Started You’ll use SharePoint, w...

Overview If you are a new student who has not registered at MCC but would like to take a course that has prerequisites, you can request a prerequisite waiver using the instructions below. Note: If you are an existing non-degree seeking (i.e. transient) stude...

Overview If you are a former student who hasn’t applied or taken a class at MCC in over one (1) year and need to update your legal and/or preferred name, you will follow the steps below to request a name change. Getting Started Access the offline name cha...

June 4, 2025 TLDR Strong, complex passwords are your first line of defense – see Protect Your Identity, Top 5. Use a password manager to store and generate secure credentials. See table to compare free password manager options for iOS and Android devices...

Overview When requesting data from a recovered mailbox, you will receive the emails in the form of a .mbox file. Opening this file requires use of specialized software, such as Mozilla Thunderbird. Getting started To get started, create a folder for your ...

Overview McLennan Community College provides access to Microsoft Office 365 based on your student status or if you are a full or part-time employee. Your access level will change automatically depending on whether you are a current, future, or inactive studen...

Overview McGraw-Hill is a third-party company that hosts course content that is used for classes at MCC.  Getting Started McGraw-Hill Connect has a separate process for doing technical support for their services, and the process can be started by submitting...

Overview This article covers adding additional and alternative authentication methods to your account to avoid getting locked out of your account if you lose access to one of your authentication types or devices.  If you do not have access to a backup device...

💡 Are you ready to see an advisor?Please check these before your meeting. 1. Can you log into MyMCC? 2. Can you log into your student email? All set? Awesome! Now you can have a seat until your name is called by an advisor to be seen. Be sure you're lo...