Manage Devices on Your Duo Account

Overview

This article covers adding additional and alternative authentication methods to your account to avoid getting locked out of your account if you lose access to one of your authentication types or devices. 

If you do not have access to a backup device and your primary device is lost, damaged, or unavailable, or if you did not update your Duo authentication methods before switching to a new mobile device or changing phone numbers, you will need to contact the Help Desk by phone during business hours to regain access. Assistance is not available when the Help Desk is closed, and you may remain locked out, potentially missing assignments, exams, or important communications.

Getting Started

You must first access the self-service portal before trying to add any additional authentication methods to your account. Once you are logged in, you may add additional authentication methods in the Authentication Methods section of this article. 

Access Self-Service Portal

1. Go to: https://mclennan.login.duosecurity.com/devices. 
2. Log in with your MCC credentials (full email & password). 
   
   
   
3. Verify yourself with your device or method. 
   
   
   
4. Once verified, you will be taken to your Duo Self Service portal. Here you will be able to manage your devices & authentication methods.
    

Authentication Methods

Duo Mobile and phone call authentication configured on the same device is considered a single MFA device and not separate primary and backup methods.

Duo Mobile- Recommended

This is the recommended Duo authentication method

Duo Mobile allows both phone call to your cellphone and the using the Duo app. Having the phone call and Duo app on the same device does not count as having a backup device. For setup instructions, see Setup Duo on your MCC Account.

Phone Call

Add a phone number to your Duo account without using the App. This is not recommended as the Phone call option is not as robust as the Duo Mobile App. If you choose to authenticate via a phone call but are not getting the call, please check this article for instructions Not Getting Duo Phone Calls?.

1. Click Add a Device
2. Click Phone Number
3. Enter your phone number
4. Click Continue
5. Confirm the number is correct
6. Click Continue

Device Verification or Platform Authentication- Device Specific 

This authentication method is device-specific, meaning you can only log in to Brightspace or email on the device that is set up for Device Verification.

It is recommended that you have Duo Mobile App (Recommended) or a phone call on your account regardless if you plan to add a Device Verification and use is as your primary method. 

1. Click Add a device. 
2. Click Device verification.
3. Click Continue.
4. Complete the requested steps. 

Please note, not all devices are supported and may not work. 

Passkey

1. Click Add a device
2. Click Security key
3. Click Continue
4.  On the "Choose Where to Save this Passkey" window, click iPhone, iPad, Android Device
5. Click Next
6. On your Mobile Device, scan the QR code
7. On your Mobile Device, click Use Passkey
8. Click Connect Devices
9. Use PIN, Password, Face or Fingerprint to approve
10. Click OK
11. Click Continue

YubiKey- No Network or Phone Service Needed 

They must be added to your account using the Access Self-Service Portal instructions before being used. 

YubiKeys (by Yubico) are available to purchase at the MCC bookstore or online retailers. They do not require a data plan or network service to work and can work as a primary or a backup device. 

Purchase Locations

MCC Bookstore

Yubikeys are sold in the MCC bookstore. 

Amazon

Department Purchase

Should your department or division use department funds to purchase a YubiKey on your behalf, you must return the token if: 

YubiKey Instructions

Please have your YubiKey ready. Failing to insert the key into your device when prompted will cause the process to fail and you will have to start over. 

1. Click Add a device
2. Click Security key
3. Click Continue
4. On the "Choose Where to Save this Passkey" window, click Security Key
5. Click Next
6. Click OK
7. Click OK
8. Insert Key with gold side up
9. Touch the gold plate when prompted
10. Click OK
11. Click Continue

Accommodations

For individuals with ADA (Americans with Disability Act) accommodations, student accommodations, or financial hardships, a hardware token (using a one-time passcode) may be provided at no cost.  A hardware token is a small device that generates a one-time passcode used with MFA to log in to a system.

Employees

Contact Human Resource (HR) office at hrstaff@mclennan.edu or (254) 299-8611. 

Students

Contact the Accommodations (Disability Services) office at disabilities@mclennan.edu or (254) 299-8122.