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Overview Troubleshoot and find answers to common Duo issues. Getting Started I need to reactivate Duo Mobile.  I use Duo Mobile to generate passcodes for services like Instagram and Facebook, and I can't log in.  My hardware token stopped working.  I a...

Overview This article helps students, faculty, and staff troubleshoot Duo Push notification issues on mobile devices used for MFA at McLennan Community College.  Getting Started If you do not receive a Duo Push notification when trying to log in, use the st...

Overview This article answers frequently asked questions (FAQs) about MCC's implementation of Multi-Factor Authentication (MFA). MFA is part of our cybersecurity strategy to protect sensitive student, faculty, and staff data.  Getting Started MFA adds a sec...

Overview Microsoft Teams is a tool that helps students, faculty, and staff chat, meet, and share files. You can use it for classes, group projects, or team meetings. This guide shows you how to log in and start using Teams. Getting Started Follow these step...

Overview If you want to know when someone changes a file in Microsoft Teams, you can set up alerts. This helps you stay up to date without checking the file all the time. It’s great for group work or shared projects. Getting Started You’ll use SharePoint, w...

Overview If you are a new student who has not registered at MCC but would like to take a course that has prerequisites, you can request a prerequisite waiver using the instructions below. Note: If you are an existing non-degree seeking (i.e. transient) stude...

Overview If you’re a former student who hasn’t taken a class at MCC in over one (1) year and need to update your legal and/or preferred name. you’ll need to contact the Records Office directly.  Getting Started Visit the Records Office webpage: https://ww...

June 4, 2025 TLDR (Too Long; Didn't Read) Key points: Strong, complex passwords are your first line of defense – see Protect Your Identity, Top 5 Use a password manager to store and generate secure credentials. See table to compare free password manager...

Overview When requesting data from a recovered mailbox, you will receive the emails in the form of a .mbox file. Opening this file requires use of specialized software, such as Mozilla Thunderbird. Getting started To get started, create a folder for your ...

Overview McLennan Community College provides access to Microsoft Office 365 based on your current status with the college. Your access level will change automatically depending on whether you are a current, future, or inactive student or a current full-time o...

Overview McGraw-Hill is a third-party company that hosts course content that is used for classes at MCC.  Getting Started McGraw-Hill Connect has a separate process for doing support for their services, and the process can be started by submitting a support...

Overview This article covers adding additional and alternative authentication methods to your account to avoid getting locked out of your account if you lose access to one of your authentication types or devices.  Please remember to update your Duo authentic...

💡 Are you ready to see an advisor?Please check these before your meeting. 1. Can you log into MyMCC? 2. Can you log into your student email? All set? Awesome! Now you can have a seat until your name is called by an advisor to be seen. Be sure you're lo...

About A hardware token is a small device that generates a one-time passcode used with MFA to log in to a system. It can only be used by one person at a time and provides an extra layer of security called multi-factor authentication (MFA).    McLennan Communi...

July 2, 2025 TLDR (Too Long; Didn't Read) Key points:  57% of employees have not yet upgraded to Windows 11. Please note, Windows 10 will no longer receive security updates after October 14, 2025. To upgrade your device, visit the IT Hub: Windows 10 to 11...

Overview The Bypass code is requested when accessing a service and there is not an authentication method that allows authentication on multiple devices.  Getting Started You will need to add a new authentication method to your Duo Account like a Duo Mobile ...

Overview This article covers how to use a Duo Hardware Token for multi-factor authentication (MFA). Getting Started What is a Hardware Token? A hardware token is a small device with a green button to the left of an LED display. It is roughly the size of a ...

Overview If you are signing in to Microsoft Teams (or other Microsoft applications) on your phone and have both the Microsoft Authenticator app and Duo installed, the login process will move between these apps. This guide will show you each step so you can si...