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What username do I use?
Overview MCC students use different login formats depending on the service you are trying to access. This article explains which username formats are used for common systems like password resets, email, on-campus computers, and Etrieve Softdocs. Following the...
Welcome to the Tech Support Self-Service Station
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Former Student Account Deletion: What to Know and How to Save Your Data
Overview If you haven’t taken a class at MCC in over 365 days or one (1) year, including students who are currently enrolled in Tarleton or Texas Tech classes at the University Center, your school accounts (like email and cloud storage) will be permanently de...
How to Submit a Prerequisite Waiver Request Form - New Non-degree Seeking Student
Overview If you are a new student who has not registered at MCC but would like to take a course that has prerequisites, you can request a prerequisite waiver using the instructions below. Note: If you are an existing non-degree seeking (i.e. transient) stude...
How to access the Student Name Change Request- Non-Registered Students
Overview If you’re a former student who hasn’t taken a class at MCC in over one (1) year and need to update your legal and/or preferred name. you’ll need to contact the Records Office directly. Getting Started Visit the Records Office webpage: https://ww...
How to Access Microsoft Office 365
Overview McLennan Community College provides access to Microsoft Office 365 based on your current status with the college. Your access level will change automatically depending on whether you are a current, future, or inactive student or a current full-time o...
McGraw-Hill & Connect Support
Overview McGraw-Hill & McGraw-Hill Connect is a third-party company that hosts course content that is used for classes at MCC. Getting Started McGraw-Hill Connect has a separate process for doing support for their services, and the process can be started b...
Advising Password Reset Station
💡 Are you ready to see an Advisor!? Check that you can log into MyMCC and your student email. Log into MyMCC Log into Student Email Logged in to both?Step 1. Log out of MyMCC and Student Email. Click 'End Session' at the top right of the screen, t...
Duo Bypass code
Overview The Bypass code is requested when accessing a service and there is not an authentication method that allows authentication on multiple devices. You may use the device on which you first set up your Duo account, provided it was enrolled with Face ID...
Why Am I Not Getting Duo Phone Calls?
Overview Some mobile devices block unknown or unidentified numbers by default, which can prevent important calls from coming through. To make sure you receive Duo authentication calls, add the number 254-299-8077 to your phone contacts. You may save it as MCC...
Keep getting Unexpected Duo Calls or App Requests
Overview If you get unexpected Duo authentication calls or the Duo app keeps asking for unexpected action on your phone, it may mean your password has been stolen and your account is at risk. Do not approve these requests, because doing so would give the atta...
Add Additional or Backup Methods to Your Account
Overview This article covers adding additional and alternative authentication methods to your account to avoid getting locked out of your account if you lose access to one of your authentication types or devices. Please remember to update your Duo authentic...
How to update your computer to Windows 11
Overview Upgrading from Windows 10 to Windows 11 is a simple process that you can complete on your own device. Before you begin, make sure to back up your important files and review Microsoft’s official installation guide for full instructions. Getting Start...
How to Access Email
Overview This article provides instructions on how to log into your Office 365 email for both McLennan Community College employees and students. Steps are included for accessing email via the web, Outlook desktop, and the Outlook mobile app. Office 365 email...
Mobile Outlook App Advanced Settings
Overview This article provides step-by-step instructions for customizing your email and calendar experience on mobile devices using the Outlook app. It covers disabling Focused Inbox, syncing calendar events to your phone’s native calendar (Android only), man...
How to Forward Email
Overview This guide explains how to forward your Office 365 email to another email address. Forwarding can help you receive messages in one place, while optionally keeping a copy in your Office 365 inbox. Getting Started Foward from Outlook Online Log in...