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Overview MCC students use different login formats depending on the service you are trying to access. This article explains which username formats are used for common systems like password resets, email, on-campus computers, and Etrieve Softdocs. Following the...

💡 Need assistance? Speak with Help Desk Submit a request to speak with a Help Desk representative. Hours: Monday – Friday: 8:00 AM – 5:00 PM  Reset or Create Password Reset or create your password. Many login issues can be resolved by resettin...

Overview If you haven’t taken a class at MCC in over 365 days or one (1) year, including students who are currently enrolled in Tarleton or Texas Tech classes at the University Center, your school accounts (like email and cloud storage) will be permanently de...

Overview If you are a new student who has not registered at MCC but would like to take a course that has prerequisites, you can request a prerequisite waiver using the instructions below. Note: If you are an existing non-degree seeking (i.e. transient) stude...

Overview If you are a former student who hasn’t applied or taken a class at MCC in over one (1) year and need to update your legal and/or preferred name, you will follow the steps below to request a name change. Getting Started Access the offline name cha...

Overview McLennan Community College provides access to Microsoft Office 365 based on your student status or if you are a full or part-time employee. Your access level will change automatically depending on whether you are currently taking a class, between cla...

Overview McGraw-Hill is a third-party company that hosts course content that is used for classes at MCC.  Getting Started McGraw-Hill Connect has a separate process for doing technical support for their services, and the process can be started by submitting...

Overview This article covers adding additional and alternative authentication methods to your account to avoid getting locked out of your account if you lose access to one of your authentication types or devices.  If you do not have access to a backup device...

💡 Are you ready to see an advisor?Please check these before your meeting. 1. Can you log into MyMCC? 2. Can you log into your student email? All set? Awesome! Now you can have a seat until your name is called by an advisor to be seen. Be sure you're lo...

Overview The Bypass code is requested when accessing a service and there is not an authentication method that allows authentication on multiple devices.  If you do not have access to a backup device and your primary device is lost, damaged, or unavailable, o...

Overview This article covers when you can log into Brightspace to take the Highlander Prep course. The Highlander Prep student onboarding class in Brightspace helps new students get started with online tools and resources at MCC.  Getting Started Access to ...

Overview If your Outlook time zone is incorrect, your emails and calendar events may show the wrong times. This guide walks you through how to update your time zone so everything displays correctly. Getting Started Follow the steps below to update your time...

Overview This guide explains how to forward your Office 365 email to another email address. Getting Started Go to Office 365 Email or your school portal at www.mclennan.edu and select Email. Log in with your Office 365 credentials. Click the gear icon i...

Overview This article covers the Outlook mobile app advanced settings. Getting Started Disabling Focused Inbox Focused Inbox intelligently pre-sorts your email so you can focus on what matters. It places your most important emails in Focused and the rest i...

Overview You may notice a red banner at the top of some emails in your MCC inbox. This banner is a standard security warning that the message came from outside the college. It does not mean anything is wrong, but it is a reminder to be cautious when interacti...

Overview If you are not receiving Duo phone calls for authentication, your phone may be blocking unknown numbers or sending them directly to voicemail. This article explains common causes and recommended solutions to ensure you can complete Duo verification s...

Overview This article covers technical support when the Pearson websites will not load or open. Getting Started Pearson Technical Support offers steps to assist with this issue at Chrome, Safari, Edge: Assignment Won't Load after Installing Plug-Ins. It is ...

Overview UpSwing for tutoring is a third-party service that provides online tutoring support and uses its own technical support system. If you experience issues with UpSwing, you must contact their support team directly using their official support channels. ...

Overview Phishing emails or texts are fraudulent messages designed to trick you into sharing sensitive information such as passwords, personal data, or financial details. These messages often appear to come from trusted sources but are intended to compromise ...

Welcome to MCC! Use this guide to get access to your MCC accounts, whether you are a new, returning, or Dual Credit student. Before you begin: Wait at least 1 hour after receiving the Access to Technology at McLennan Community College email before creating y...