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How to Access Email

Overview

This article provides instructions on how to log into your Microsoft Office 365 email for both McLennan Community College employees and students. Steps are included for accessing email via the website, Outlook desktop, and the Outlook mobile app.

ISS Tech Support will never send you a random (unsolicited) text or email saying your school email will be shut down unless you verify your account, fill out a form, or confirm that you asked to delete (terminate) your email. If you get a message like this, it is not from ISS Tech Support or the college. For more information about the official email termination procedure, see Termination of Office 365 Account Access (Students).

What is my email address?

Your email address is not your username. If asked for your username for any application, please use your initials and ID number if you are a student and your first initial and last name if you are an employee. 

  • Students: Your student email will be the first initial of your first and last name + 7-digit MCC ID number + @students.mclennan.edu (e.g. jd0123456@students.mclennan.edu).
  • Employees: For most employees, your email address will be the first initial of your first name followed by your last name + @mclennan.edu email address (e.g. jdoe@mclennan.edu).

Getting Started

Outlook Online (Use on a Web Browser)

Go to www.mclennan.edu and follow the instructions below based on your role or go directly to https://outlook.office.com/mail:

  • Students: Select I am > Student > Student Email. Enter your @students.mclennan.edu email address and password to log in.
  • Employees: Select I am a Faculty/Staff Member > Email. Log in using your @mclennan.edu email address and password to log in.

Mobile Outlook App (For use on a mobile phone or other mobile device)

  1. Open the Outlook mobile app on your phone. If it is not already installed, download the Microsoft Outlook app from your app store (Google Play Store or Apple App Store).

    Other email applications may work; however, MCC Help Desk support is provided only for Microsoft Outlook.

  2. Select "Add Account".

    If another non-MCC emails is shown, click Skip and manually enter your McLennan email address. 

  3. Enter or select your @mclennan.edu or @students.mclennan.edu email address:
  4. If you are prompted to select the type of account:
    • The account type is: Office 365.
    • The account created type is: Work or School account. 
  5. Enter your current MCC password.
  6. Follow the sign-in prompts and authentication steps.

    If you use the Microsoft Authenticator app on your phone, please follow the steps in the Duo Mobile Using Microsoft Authenticator article. Approving the Microsoft Authenticator and Duo in the wrong order may cause an error when signing into your email.

  7. Select Maybe Later when asked to add another account to complete setup.

More information may be found in the article Mobile Outlook App Advanced Settings to customize your Outlook app. 

Outlook Program

Outlook

Modern Outlook is recommended. 

  1. Open Outlook.

  2. If no accounts are configured, Outlook will prompt you to add one. 
  3. If Outlook does not prompt automatically:

    1. Select File > Account Info > Your Accounts > Add account.

  4. Enter your @mclennan.edu or @students.mclennan.edu email address.

  5. Enter your current MCC password.
  6. Follow the sign-in prompts and authentication steps.
Outlook (Classic)

  1. Open Outlook (Classic).

  2. If no accounts are configured, Outlook will prompt you to add one.

  3. If Outlook does not prompt automatically:

    • Go to File > Account Settings > Account Settings > New.

  4. Enter your @mclennan.edu or @students.mclennan.edu email address.

  5. Enter your current MCC password.

  6. Follow the sign-in prompts and authentication steps.

Troubleshooting

  • Office 365 accounts may take a few minutes to sync with the new password. It is recommended to wait between 5 (five) and 15 (fifteen) minutes for all applications to sync before trying to log in after changing your password.
  • You may also check that you do not have a cookie issue on your browser if you are not able to log in after 15 minutes. 
    • Open an Incognito or InPrivate tab on your browser. Most browsers allow you to do this by selecting the ⋮ (three dots) and the Incognito or InPrivate options should be at the top of the menu.
    • Navigate back to your student email and try to log in. 
    • If you are able to log in, you may need to clear your Cookies and Cache on your main browser. 

Policy

Your official McLennan Community College email account is provided through Office 365. All students and employees must use their official college email addresses when conducting college business as per MCC's Official Email Communication Policy.

Termination of Office 365 Account Access (Students)

After a 12-month period without any active courses, your student email account and all associated data, including Office 365 OneDrive, will be deleted.

Google Email Data (Students)

Students will retain access to their old email messages in Google Gmail until December 12, 2026. After that date, all emails will be permanently deleted. Follow the below steps to save your Google email before they are deleted.

  1. Follow the How to Use Google Takeout to Save All Your Gmail steps and only select to save your email.
  2.  Use the instructions in the Open a Recovered .MBOX File article to view your saved emails. 
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