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Overview If you get unexpected Duo authentication calls or the Duo app keeps asking for unexpected action on your phone, it may mean your password has been stolen and your account is at risk. Do not approve these requests, because doing so would give the atta...

Overview This article explains how to add, update, or remove devices on your account, as well as how to set up backup sign-in methods to help prevent being locked out if your primary device is lost, damaged, or unavailable. If you do not have access to a bac...

Overview When using Duo Multi-Factor Authentication (MFA), it's important to choose the right device type: personal or public. This choice helps keep your login safe and makes sure Duo works the way it should. Understanding the difference helps protect your a...

Overview Upgrading from Windows 10 to Windows 11 is a simple process that you can complete on your own device. Before you begin, make sure to back up your important files and review Microsoft’s official installation guide for full instructions. Getting Start...

Overview Microsoft Teams lets you work with classmates, teachers, or coworkers in one place. You can chat, share files, and hold meetings. Creating a new team is simple and helps you stay organized for school or work projects. Getting Started Follow these s...

Overview Creating channels in Microsoft Teams helps organize conversations and files by topic, project, or department. It’s a great way to keep things tidy and make sure everyone can find what they need quickly. Getting Started Follow the steps below to cre...

Overview Microsoft Teams helps people work together in groups called Teams. Inside each Team, there are Channels to keep things organized. Understanding when to make a new Team or just add a new Channel can help keep communication clear and easy to manage. G...

October 1, 2025 TLDR Key points: October is Cybersecurity Awareness Month. All employees are required to complete awareness training through KnowBe4. Look for an email from KnowBe4 on Monday, October 6. Practice the Core 4 habits: strong passwords with a...

Overview Microsoft Teams can show live captions during meetings to help everyone follow along. If you recorded the meeting, Teams also saves a transcript. Sometimes, you may need to fix mistakes or remove parts of the captions or transcript. This guide shows ...

Overview You can send an email directly into a Microsoft Teams channel. This helps your team keep track of important messages in one place. It's easy to set up and only takes a few steps. Getting Started Follow these steps to email a message into a specific...

Overview In Microsoft Teams, your status shows others if you're available, busy, away, or in a meeting*. This helps your coworkers know when it's a good time to message or call you. You can also set your own custom status message if needed. *Note: Meeting st...

Overview If your Microsoft Teams calendar is not appearing or syncing properly, it is due to McLennan Community College (MCC) not yet being fully transitioned to Office 365 email services. This transition is scheduled to be completed by December 2026. For pr...

McLennan Community College is moving employee email and calendars from on-campus Exchange 2019 servers to Microsoft Exchange Online (Exchange 365), part of our existing Microsoft 365 environment. This article explains what is changing, when it is happening, an...

MCC is moving student email from Google Workspace (Gmail) to Microsoft Exchange Online (Exchange 365), which is part of the same Microsoft 365 tools you already use for Teams, OneDrive, and other services. This article explains what is changing, when it is hap...

November 5, 2025 TLDR The Duo MFA project is now in the maintenance phase. It is fully deployed and focused on long-term reliability and user support. MFA survey results show strong adoption, growing user confidence, with a few areas identified as improve...

Overview This article provides instructions on how to log into your Microsoft Office 365 email for both McLennan Community College employees and students. Steps are included for accessing email via the website, Outlook desktop, and the Outlook mobile app. IS...

Overview This article provides step-by-step instructions for customizing your email and calendar experience on mobile devices using the Outlook app. It covers disabling Focused Inbox, syncing calendar events to your phone’s native calendar (Android only), man...

Overview Tabs in Microsoft Teams help organize your work by adding quick access to important tools or content in your channels. You can add new pages, link existing files, or include apps like Planner, OneNote, or websites to make collaboration easier. Getti...

Overview Microsoft Office 365 gives users many helpful tools to stay connected, get work done, and stay organized. These apps are available for all MCC students, faculty, and staff. Each app serves a different purpose, from saving files to sending emails or w...

Overview Sometimes emails get blocked or go to your spam folder even if they are not junk. The Barracuda spam filter helps protect you from harmful or unwanted emails, but it can also stop messages that look suspicious for different reasons. This article expl...