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Overview If you are signing in to Microsoft Teams (or other Microsoft applications) on your phone and have both the Microsoft Authenticator app and Duo installed, the login process will move between these apps. This guide will show you each step so you can si...

Platform authenticators are authentication methods built into the device you use to access services and applications protected by Duo. Examples of platform devices would be Touch ID on Mac, Face ID on an iPhone, Windows Hello, and Android biometrics. Platform...

August 11, 2025 TLDR (Too Long; Didn't Read) Key points:  Over half of MCC employees (53%) are still using Windows 10 — and time is running out. After October 14, 2025, Windows 10 will no longer receive security updates, putting your device and MCC system...

Overview Some mobile devices block unknown or unidentified numbers by default, which can prevent important calls from coming through. To make sure you receive Duo authentication calls, add the number 254-299-8077 to your phone contacts. You may save it as MCC...

September 3, 2025 TLDR (Too Long; Didn't Read) Key points: Accessing MCC systems, like Brightspace, now requires MFA which secures your account. 11,575 users enrolled with 117,000 successful logins. Duo Push is the top MFA method. To set up MFA or add a...

Overview All MCC students are automatically enrolled to receive text alerts (unless opted out) through Mongoose (Cadence).  Getting Started To receive important Cybersecurity alerts, save our contact # 254-284-7056. The MCC Cybersecurity Team will only text...

Overview If you get unexpected Duo authentication calls or the Duo app keeps asking for unexpected action on your phone, it may mean your password has been stolen and your account is at risk. Do not approve these requests, because doing so would give the atta...

Overview This article covers adding additional and alternative authentication methods to your account to avoid getting locked out of your account if you lose access to one of your authentication types or devices.  Please remember to update your Duo authentic...

Overview When using Duo Multi-Factor Authentication (MFA), it's important to choose the right device type: personal or public. This choice helps keep your login safe and makes sure Duo works the way it should. Understanding the difference helps protect your a...

Overview Upgrading from Windows 10 to Windows 11 is a simple process that you can complete on your own device. Before you begin, make sure to back up your important files and review Microsoft’s official installation guide for full instructions. Getting Start...

Overview Microsoft Teams lets you work with classmates, teachers, or coworkers in one place. You can chat, share files, and hold meetings. Creating a new team is simple and helps you stay organized for school or work projects. Getting Started Follow these s...

Overview Creating channels in Microsoft Teams helps organize conversations and files by topic, project, or department. It’s a great way to keep things tidy and make sure everyone can find what they need quickly. Getting Started Follow the steps below to cre...

Overview Microsoft Teams helps people work together in groups called Teams. Inside each Team, there are Channels to keep things organized. Understanding when to make a new Team or just add a new Channel can help keep communication clear and easy to manage. G...

October 1, 2025 TLDR Key points: October is Cybersecurity Awareness Month. All employees are required to complete awareness training through KnowBe4. Look for an email from KnowBe4 on Monday, October 6. Practice the Core 4 habits: strong passwords with a...