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Overview BryteWave is used for textbooks. Getting Started BryteWave is a third-party company and has a separate process for contacting technical support. You can reach their support at:https://brytewavesolve.zendesk.com/hc/en-us

Overview These instructions are for requesting your name to be changed.  Getting Started To change your legal and/or preferred name.  Log in at https://mymcc.mclennan.edu/ Select User Options and then select User Profile. Select the 'Student Informatio...

Overview Brightspace classes are updated twice a day and only available on the class start date.  Getting Started New classes will normally be viewable starting three days before the class's start date but may only be accessed on the start date itself. If y...

Overview The article goes over Brightspace account creation timelines and how to determine when your account will be created.  Getting Started New Brightspace accounts are created three (3) days before classes start. Once your account has been created, you ...

Overview This article covers clearing your browser's cookies and cached data to try and fix issues with Cengage and how to contact Cengage Technical Support.  Getting Started Please clear your web browser's cookies and cache using the steps below. If that d...

Overview This article covers accessing the High School Pathways site and resetting your password. Getting Started The High School Pathways can be accessed at https://gateway.mclennan.edu.  Reset your password for High School Pathways To reset your High ...

Overview This article covers the Lockdown browser not loading.  Getting Started Reinstall Lockdown browser Uninstall the LockDown browser. Clear cache, temp files and browsing history. Instructions to clear your data can be found at Clear Cookies and...

Overview Student checkout hotspots networks are password protected. This article covers accessing the menu where the password is stored.  Getting Started The password for the network is stored in the WIFI Info page.  Use the power button on the front of ...

Overview This article provides information about YuJa, accessing YuJa, and links to tutorial videos.  Getting Started YuJa Video Editor is an all-in-one solution for professional video editing and management software.  Accessing YuJa  Log into Brightspa...

Overview This article covers the issue where Zoom will open but not join a meeting.  Getting Started Out-of-date versions of Zoom may not connect to meetings started with newer versions of Zoom. If you are not able to join the Zoom meeting, your Zoom applic...

Overview Brightspace uses Single Sign-On (SSO) and may keep you logged in due to cookies or cached data that automatically logs you back in. Clearing data from your browser helps fully log you out of Brightspace, especially when SSO is re-authenticating you a...

Overview This article provides guidance on maintaining up-to-date personal information. Ensuring your personal email address is current allows you to reset your password and access your accounts, even if you are no longer an active student. Getting Started ...

Overview The Associate Degree Nursing Program will require students to own personal laptops for access to resources and testing. On entry into the program, time will be spent during orientation ensuring that all needed programs and accesses are installed and ...

Overview This article addresses the issue where Zoom successfully connects to a meeting, but participants are unable to see your camera feed and it only displays a black screen, or your screen appears black when attempting to share it. Getting Started Out-o...

Overview This article covers checking your Windows 11 or MacOS device for updates.  Getting Started Keeping Windows or macOS updated ensures better security, performance, and compatibility with the latest software and features. Windows 11 Install Windows ...

Overview This article covers allowing your web browser to access MyMCC when being blocked by your antivirus software.  Getting Started Common Error Messages Common error messages that may appear when https://mymcc.mclennan.edu is blocked include: Site c...

Overview These instructions are to reset your password for the Continuing Education portal. Former students or employees may use these instructions when the SSO Password Reset System or the MyMCC password reset link on MyMCC does not work.  Getting Started ...

Overview ConnectWise ScreenConnect is a remote support and access tool that allows technicians to connect to your computer to assist you with connecting to or utilizing our services. Personal Computer Repair McLennan Community College Help Desk only able to...

Overview McLennan Community College is only able to assist with issues connecting to or utilizing our services. We are unable to provide support for the device itself, such as with hardware or operating system issues. Getting Started If your device is und...

Overview Brightspace uses Single Sign-On (SSO) and may keep you logged in due to cookies or cached data, which can automatically log you back in. If you need to share or borrow a computer, use a private browsing tab to log into Brightspace. When you log out a...