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Overview This article covers accepting the MyMCC Terms and Conditions. Getting Started Please follow the steps below to accept the Terms and Conditions. If the Terms and Conditions are not available and you have recently registered for a course, please sign...

Overview BryteWave is used for textbooks. Getting Started BryteWave is a third-party company and has a separate process for contacting technical support. You can reach their support at:https://brytewavesolve.zendesk.com/hc/en-us. Phone number can be foun...

Overview If you are a current student who has taken a class at MCC or applied within the last one (1) year and need to update your legal and/or preferred name, you will follow the steps below to request a name change. Getting Started  Log in at https://my...

Overview This article covers the Brightspace course upload schedule and why courses may be missing. Getting Started Brightspace updates class information every 15 minutes. This includes: New classes you register for Classes you drop Changes to your c...

Overview The article goes over Brightspace account creation timelines and how to determine when your account will be created allowing you to log in and access your account to work on courses you are registered for. If you are taking the Highlander Prep cours...

Overview This article covers clearing your browser's cookies and cached data to try and fix issues with Cengage and how to contact Cengage Technical Support.  Getting Started Clearing Cookies and Cached Data Please clear your web browser's cookies and cach...

Overview This article covers how to reset your password for High School Pathways. Getting Started Reset your password for High School Pathways To reset your High School Pathways gateway password, go to https://gateway.mclennan.edu. Select 'Forgot Passwo...

Overview This article includes guidance for resolving issues related to the LockDown Browser not opening or is not on the latest version. Getting Started Reinstall LockDown Browser Reinstalling the Lockdown Browser can confirm you are using the updated ver...

Overview Student checkout hotspots networks are password protected. This article covers accessing the menu where the password is stored.  Getting Started The password for the network is stored in the WIFI Info page.  Use the power button on the front of ...

Overview This article provides information about YuJa, accessing YuJa, and links to tutorial videos.  Getting Started YuJa Video Editor is an all-in-one solution for professional video editing and management software.  Accessing YuJa  Log into Brightspa...

Overview This article covers the issue where Zoom will open but not join a meeting.  Getting Started Out-of-date versions of Zoom may not connect to meetings started with newer versions of Zoom. If you are not able to join the Zoom meeting, your Zoom applic...

Overview This article provides guidance on maintaining up-to-date personal information. Ensuring your personal email address is current allows you to reset your password and access your accounts, even if you are no longer an active student. Getting Started ...

Overview The Associate Degree Nursing Program will require students to own personal laptops for access to resources and testing. On entry into the program, time will be spent during orientation ensuring that all needed programs and accesses are installed and ...

Overview This article addresses the issue where Zoom successfully connects to a meeting, but participants are unable to see your camera feed and it only displays a black screen, or your screen appears black when attempting to share it. Getting Started Out-o...

Overview This article covers checking your Windows 11 or MacOS device for updates.  Getting Started Keeping Windows or macOS updated ensures better security, performance, and compatibility with the latest software and features. Windows 11 Install Windows ...

Overview This article covers allowing your web browser to access MyMCC when being blocked by your antivirus software.  Getting Started Common Error Messages Common error messages that may appear when https://mymcc.mclennan.edu is blocked include: Site c...

Overview These instructions are to reset your password for the Continuing Education portal. Getting Started Once you have your temporary password, please change your password for account security.  Go to the Continuing Education website: Continuing Educa...

Overview ConnectWise ScreenConnect is a remote support and access tool that allows technicians to connect to your computer to assist you with connecting to or utilizing our services. Personal Computer Repair McLennan Community College Help Desk only able to...

Overview McLennan Community College is only able to assist with issues connecting to or utilizing our services. We are unable to provide support for the device itself, such as with hardware or operating system issues. Getting Started If your device is und...

Overview If you need to share or borrow a computer, use a private browsing tab to log into Brightspace. When you log out and close the private tab, your session will end, and the last person logged into Brightspace won’t be automatically logged back in. Gett...