BankMobile Communications, Refund Links and Phishing Safety

Overview

This article is regarding the BankMobile communication regarding refunds and the best way to proceed regarding accessing the BankMobile site. 

Getting Started

BankMobile will never ask for your password, one-time passcode (OTP), PIN, or debit card number by phone, email, or text. If you receive a request for this information, do not respond or provide the requested information. You can report suspicious BankMobile communications to BankMobile at 855-398-7260 and to the MCC IT department using the Email Report Button. 

If you get an email from BankMobile referencing a refund, it is not recommended to click any links to access your refund, use a link in the email to log into BankMobile, or contact BankMobile. This is to avoid clicking on phishing links or replying to scammers. 

You may find more information and verified links to BankMobile from the MCC's website at https://www.mclennan.edu/financial-aid/refunds.html. 

How to Spot Phishing Emails and Texts

You can find more information about how to spot phishing emails and texts, safety tips, and what to do if you are a victim of fraud at Phishing Emails and Texts: How to Spot and Report Them. 

Phishing Report Button

Instructions to use the Phishing Report Button can be found in the IT Hub article, Email Report Button.