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Overview This video guide explains how to use the Wireless Presentation feature in classrooms, allowing you to cast your laptop or other device’s screen to the projector using Solstice Screen Share. Getting Started

Overview This guide covers how to use the Cameras and Mics in the classrooms. Getting Started

Overview This guide covers how to use the Touch Monitor in the classrooms. Getting Started Touch screen where you may use your finger or a stylus pen to write or select. You may adjust the monitor up, down, or tilt to write at a more comfortable positio...

Overview This guide covers how to use the Touch Panel in the classrooms. Getting Started

Overview This guide covers troubleshooting the monitor and projector display in the classroom.  Getting Started

Overview To prevent a lockout issue from happening, please review the list of common sources of lockouts. If an application or device retains an old password for too long after a password change, it will lock the account. If your account has already locked, ...

Overview These instructions are for clearing your Cookies and Cache from your web browser.  Clearing your cookies and cached data can do several things, including remove old files your browser no longer needs, log out of applications using SSO (Single Sign-On...

Overview These instructions are for what to do when the LockDown Browser lost internet connection during an exam or quiz. Getting Started Internet Connectivity Lost During an Exam If disconnections to the internet are brief, Respondus Monitor will attemp...

Overview These instructions are for when some networks cause the forbidden error message to show when trying to access the SSO Password Reset System or MyMCC. The error message may appear as "Site can’t be reached”, “Can’t reach this page”, or “Forbidden”. G...

Overview This section includes information on withdrawn or dropped courses still showing in Brightspace.  Getting Started It can take between 12 to 24 hours for a class to be dropped from Brightspace.  If your course is still listed after that time, plea...

Overview These instructions are for troubleshooting issues with submitting an assignment through Brightspace.  Getting Started Confirm you are uploading with the correct file format. Brightspace will accept the most common files. Word document file...

Overview These are troubleshooting steps for installing the Respondus LockDown browser on Chrombooks. Getting Started LockDown Browser is Not Working Remove the LockDown Browser extension from Chrome. Clear cache/cookies for All Time, temp files a...

Overview These instructions are for removing S-Mode from your Windows 10/Windows 11 computer to allow the installation of the LockDown Browser. S-Mode is a more limited, locked-down version of Windows and only allows installing applications/software from the ...

Overview This section includes information about the issue with Office 365 Add-ins grayed out.  Getting Started These features are not currently accessible at this time. Our current system and infrastructure do not meet the requirements for enabling Office ...

Overview These are instructions for saving a Office 365 document to your computer and uploading to Brightspace. Sometimes Office 365 has a 'Save As' or 'Save' feature that just saves a digital copy of a paper onto a OneDrive account, and isn't a real docx fil...

Overview This page includes several places to check if Brightspace is currently down.  Getting Started Check the McLennan Community College Tech Support page at https://www.mclennan.edu/tech-support/index.html. Check the McLennan Community College Tech S...

Overview These instructions are to recover your ID number and username.  Getting Started Go to Forgot Username Enter your first name, last name, and your personal email address that is on file with MCC.  Click Submit.  If the system is able to locate y...

Overview Pearson (developers of MyMathLab, MyStatLab, etc.) is a third-party company that hosts course content that is linked to books used for classes at MCC.  Getting Started Pearson has a separate process for doing technical support across their various ...

Overview This article covers accessing the LockDown browser on iPads.  Getting Started Exams that use LockDown Browser may be taken on an iPad if the instructor has enabled iPad access for the exam. Click the link to read the instructions for accessing y...

Overview Respondus is a third party company that develops the Respondus LockDown Browser used for quizzes and exams at MCC. Getting Started Respondus has a separate process for technical support. Online Form Go to Respondus Request Support to submit a f...