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How do I use the Document Cam?
Overview This guide covers how to use the Cameras and Mics in the classrooms. Getting Started
How do I use the Touch Monitor
Overview This guide covers how to use the Touch Monitor in the classrooms. Getting Started Touch screen where you may use your finger or a stylus pen to write or select. You may adjust the monitor up, down, or tilt to write at a more comfortable positio...
How do I use the Touch Panel
Overview This guide covers how to use the Touch Panel in the classrooms. Getting Started
Troubleshooting Monitor and Projector Display
Overview This guide covers troubleshooting the monitor and projector display in the classroom. Getting Started
Account continues to lock after password change
Overview Cause: An application or device with an old password was active too long after the password change and locked the account. Use Unlock Account to unlock the account. You then can change the password on that device and log back into the application. G...
Clear Cookies and Cache
Overview These instructions are for clearing your Cookies and Cache from your web browser. Getting Started To clear your cookies; press Control+Shift+Delete in your web browser (Chrome, Firefox, Edge) to access the Clear Browsing Data menu. Save all d...
Lockdown Browser lost internet connection
Overview These instructions are for what to do when the Lockdown Browser lost an internet connection during a exam or quiz. Help Desk is not able to restart the exam or quiz or recover any information like questions already answered. Getting Started If d...
Forbidden Message
Overview These instructions are for when some networks cause the forbidden error message to show when trying to access the SSO Password Reset System. Getting Started The cause of the Forbidden Error could be due to being connected to a work or school netw...
Withdrawn/Dropped Course still listed in Brightspace
Overview This section includes information on withdrawn or dropped courses still showing in Brightspace. Getting Started It can take between 12 to 24 hours for a class to be dropped from Brightspace. If your course is still listed after that time, plea...
Not able to submit an assigment to Brightspace
Overview These instructions are for troubleshooting issues with submitting an assignment through Brightspace. Getting Started Confirm you are uploading with the correct file format. Brightspace will accept the most common files. Word document file...
Lockdown Browser on Chromebooks
Overview These are troubleshooting steps for installing the Respondus Lockdown browser on Chrombooks. Getting Started Lockdown Browser not working Uninstall the LockDown Browser. Clear cache/cookies for All Time, temp files and browsing history. ...
Lockdown Browser will not install on Windows S-Mode
Overview These instructions are for removing S-Mode from your Windows 10/Windows 11 computer to allow the installation of the lockdown browser. S-Mode is a more limited, locked-down version of Windows and only allows installing applications/software from the ...
Office 365 Add-ins grayed out
Overview This section includes information about the issue with Office 365 Add-ins grayed out. Getting Started These features are not currently accessible at this time. Our current system and infrastructure do not meet the requirements for enabling Office ...
Downloading Office 365 document to upload to Brightspace
Overview These are instructions for saving a Office 365 document to your computer and uploading to Brightspace. Sometimes Office 365 has a 'Save As' or 'Save' feature that just saves a digital copy of a paper onto a OneDrive account, and isn't a real docx fil...
Brightspace Down?
Overview This page includes several places to check if Brightspace is currently down. Getting Started Check the McLennan Community College Tech Support page at https://www.mclennan.edu/tech-support/index.html. Check the McLennan Community College Tech S...
Forgot MCC ID and Username
Overview These instructions are to recover your ID number and username. Getting Started Go to Forgot Username Enter your Last name and your Social Security Number. Click Submit. Your username will be displayed. Account Security Help Desk is unab...