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How to Share a Phone Line and Set Up Someone to Manage Your Calls (Delegate Setup and Permissions)

Overview

A delegate is someone who is given permission to help manage another person's phone calls in Microsoft Teams. This may include making calls, receiving calls, or managing call settings. 

Getting Started

Follow the Microsoft Support article below to learn how to set up a delegate, choose their permissions, and make or receive calls.

Share a phone line with a delegate in Microsoft Teams

After completing the setup, contact the person you added as a delegate. Let them know they have been set up and review the permissions they were given. They may not receive a Teams notification with this information.