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Account Locked
...elete all password reset emails from your inbox and request another password reset link and use the link in the new email. Page continues to open to an error message. Click the 'sign out' button or restart your browser. On Macs - Close the browse...
Hardware Token: How to Use for MFA
...r screen requesting a passcode from the hardware token. NOTE: You may see the screen reflect your previous MFA method. You will have to click on the link "Other Options" (see below image) to select the hardware token method. Press the green button to...
Duo Bypass code
...y. Click Add Device and select from the following authentication methods that allow authentication on multiple devices. Duo Mobile app on a smartphone/tablet and allow push notifications (recommended). Phone call to your cell phone number. Insert an...
MFA 101: Secure Your Access, Secure Our Campus
...ng Windows 10 may be restricted from accessing the college network after the deadline. Act now to avoid disruptions: Log in to the IT Hub and upgrade to Windows 11. All MCC students, faculty, and staff should pre-enroll in Duo Multi-Factor Authentication ...
Why Am I Not Getting Duo Phone Calls?
...ich can prevent important calls from coming through. To make sure you receive Duo authentication calls, add the number 254-299-8077 to your phone contacts. You may save it as MCC Duo or MCC Help Desk. Getting Started Follow the steps below to add the MCC...
Library Database PDF and Ebsco Issues
...hin library databases typically work fine with Firefox and Internet Explorer. However, Chrome users can resolve the issue by changing their PDF viewer settings or create an Ebsco account. Disable Chrome PDF Viewer and Enable Adobe Reader Follow these st...
High School Pathways Update Non-MCC Email Address
...d. These instructions will only work for Dual Credit students. Getting Started Go to High School Pathways. Select 'Forgot Password'. Select 'Update Email' in the yellow section. Fill out the required information. Enter your SSN (Social Securit...
Zoom Not Connecting to Meeting
...west version. Install new version Go to Zoom. Click ‘Download’ at the bottom of the page and install the newest version of zoom. Once the new version of Zoom is installed, Zoom should begin working as soon as the latest version is installed.
Black Screen Issues with Camera and Screen Sharing in Zoom
...west version. Install new version Go to Zoom. Click ‘Download’ at the bottom of the page and install the newest version of zoom. Once the new version of Zoom is installed, Zoom should begin working as soon as the latest version is installed.
Forgot MCC ID and Username
...rname email, or the page is not working, please use the alternate username recovery system located on the Continuing Education website: Go to the Continuing Education website: Continuing Education. Click the person icon at the top right and select 'LOG...
Computer System Recommendations
...endations are for what computer works best with McLennan Community College applications. Getting Started Windows/Mac Requirement Recommendation Comments Operating System (OS)* Windows 11 or macOS These systems offer excellent...
Welcome to the Tech Support Self-Service Station
... with a password reset to resync accounts. Duo Bypass Code Add a new authentication method to your Duo account that works on multiple devices! Get Microsoft Office 365 Microsoft Office 365 is provided to students to use while attending MCC.