Preventing Account Lockouts After Password Reset

Overview

To prevent a lockout issue from happening, please review the list of common sources of lockout provided below when convenient. If an application or device retains an old password for too long after a password change, it will lock the account. To resolve this, unlock the account, then update the password on the device and log back into the application. 

Getting Started

Lockout Prevention Steps

Please check each of the following steps to clear any old password from your devices to prevent your account from being locked.

Clear Saved Outlook Credentials on a MCC workstation (Employee Only)

Clear any saved Outlook credentials using the steps in the article https://ithub.mclennan.edu/books/microsoft-outlook/page/how-to-clear-credential-manager-for-outlook.
Note: Faculty and staff articles are password protected, and you will need to log into IT Hub by logging in first to see this article. You will log in with your employee credentials.

Update Wireless Password

Forget the McLennan wireless, if applicable, on your smartphone and laptop:

Email on a Smartphone

If you have your MCC email on your smartphone, please check your email and confirm that it is updating successfully.

Account Locked

  1. Use Unlock Account to unlock the account. 
  2. Change the old passwords on devices using the steps in the Lockout Prevention Steps section. 

Personal and Classroom Workstations 


Revision #19
Created 9 November 2023 14:37:18 by Jeremy Lindley
Updated 11 February 2025 17:34:53 by Jaclyn Owen