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My username has recently changed

Overview

Your Active Directory username has been updated. To continue accessing your computer, email, and other IT services, follow the steps below.

Log Into Your MCC Owned Computer with Your New Username

  • Restart your computer.
  • At the login screen, click on other user in the lower left hand corner.
  • Enter your new username and your existing password.
  • If you receive an error, try logging in with your old username and restarting again. If issues persist, contact the Help Desk.

Sign In to the Single Sign-On (SSO) Page

  • Open your web browser and go to the SSO login pages:

  • Enter your new username and existing password.

  • If you previously saved your login credentials in your browser, update or remove the old username from saved passwords:

    Google Chrome:

    • Click the three-dot menu (⋮) in the top-right corner.
    • Select Settings > Autofill and Passwords > Google Password Manager.
    • In the search bar, type the name of the SSO website.
    • Click the entry, then Edit to update the username or Remove to delete the saved login.

    Microsoft Edge (Chromium):

    • Click the three-dot menu (⋮) in the top-right corner.
    • Select Settings > Profiles > Passwords.
    • Use the search bar to find the SSO website.
    • Click the entry, then Edit to update the username or Delete to remove it.

    Mozilla Firefox:

    • Click the three-line menu (☰) in the top-right corner.
    • Select Passwords.
    • In the search bar, type the name of the SSO website.
    • Click the saved entry, then Edit to update the username or Remove to delete it.

  • If you encounter issues logging in, try clearing your browser cache or using an incognito/private browsing window:

    • Chrome: Press Ctrl + Shift + N
    • Edge: Press Ctrl + Shift + N
    • Firefox: Press Ctrl + Shift + P

Update Outlook on Your Computer

  • Open Outlook.
  • If prompted for your credentials, enter your new username and existing password.
  • If Outlook does not prompt you, remove and re-add your email account:
    • Click File > Account Settings > Manage Profiles.
    • Select Show Profiles, then Remove your existing profile.
    • Click Add, enter a new profile name, and follow the setup wizard using your new username.

Update Outlook on Your Mobile Device

For Outlook on Android & iPhone

  • Open the Outlook app.
  • Tap your profile picture (top left).
  • Select the gear icon (⚙) for Settings.
  • Tap your email account, then select Delete Account (this will not delete your emails).
  • Restart the Outlook app and sign back in using your new username and existing password.

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Need Help?

If you encounter any issues, contact the IT Help Desk at helpdesk@mclennan.edu or call (254) 299-8077.

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