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Duo Push Notification Issues - iOS

Overview

This article helps students, faculty, and staff troubleshoot Duo Push notification issues on iPhones and iPads used for MFA at McLennan Community College. 

Getting Started

If your Apple device isn’t showing Duo Push notifications, use the steps below to restore normal operation. 

Troubleshooting Steps

  • Verify your iPhone or iPad is connected to the internet.

  • Open the Duo Mobile app to manually check for pending approvals.

  • Go to Settings > Notifications > Duo Mobile and enable Alerts, Sounds, and Badges.

  • Turn off Low Power Mode in Settings > Battery.

  • Enable Background App Refresh: Settings > General > Background App Refresh > On for Duo Mobile.

  • Restart your device.

  • If notifications are still not appearing, visit https://xxxxx.mclennan.edu to remove and re-enroll your iOS device. 

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