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Duo Push Notifications - Android

Overview

This article helps students, faculty, and staff troubleshoot Duo Push notification issues on Android devices used for MFA at McLennan Community College. 

Getting Started

If you do not receive a Duo Push notification when trying to log in, use the steps below to resolve the issue and regain access to MCC systems. 

Troubleshooting Steps

  • Connect your device to Wi-Fi or mobile data.

  • Open the Duo Mobile app and look for any pending requests to approve.

  • Go to Settings > Apps > Duo Mobile > Notifications and ensure all notification types are enabled.

  • Disable Battery Optimization for Duo Mobile via Settings > Battery > Battery Optimization > Don’t Optimize.

  • Ensure background data is enabled: Settings > Apps > Duo Mobile > Data Usage > Background Data.

  • Restart your device.

  • If you're still not receiving notifications, go to (Link TBD - will be available soon) to remove and re-enroll your Android device. 

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