Teaching & Learning Tools
Brightspace, Classroom Technology, Respondus Lockdown Browser and third-party learning tools.
- Brightspace Learning Management System (LMS)
- Brightspace Down?
- Brightspace Login
- Submit and Confirm a Submission of an Assignment
- Brightspace Support 24/7
- Withdrawn/Dropped Course still listed in Brightspace
- Not able to submit an assigment to Brightspace
- Downloading Office 365 document to upload to Brightspace
- Classes Missing on Brightspace
- Brightspace Account Creation
- Cannot log out of Brightspace
- Classroom Technology
- How do I use the Document Cam?
- Smart Classroom Instructions
- How do I use the Touch Monitor
- How do I use the Touch Panel
- How do I use the Wireless Presentation
- How to use Cameras and Mics in Classroom
- Troubleshooting Monitor and Projector Display
- Respondus
- Lockdown Browser on Chromebooks
- Lockdown Browser lost internet connection
- Lockdown Browser will not install on Windows S-Mode
- Lockdown Browser on iPad
- Respondus Lockdown Browser Support
- Computer Requirements (OS & Software MDT checklist)
- Pearson Support
- BryteWave Tech Support
- Cengage Support
- Associate Degree Nursing Program Software Requirements
Brightspace Learning Management System (LMS)
Brightspace Down?
Overview
This page includes several places to check if Brightspace is currently down.
Getting Started
- Check the McLennan Community College Tech Support page at https://www.mclennan.edu/tech-support/index.html.
- Check the McLennan Community College Tech Support's Alerts and Outages page at https://www.mclennan.edu/information-systems-and-services/AlertsAndOutages.html.
- Check the Brightspace D2L Status page at https://status.d2l.com/brightspace.mclennan.edu.
Brightspace Login
Overview
These instructions are how to log into Brightspace.
Getting Started
- Go to https://brightspace.mclennan.edu/d2l/login.
- Use your first name initial, last name initial and seven-digit MCC ID (i.e. jd1234567) to log in.
- Your password will be the password you created for MyMCC.
Access to Brightspace and Course Listing
New students attempting to log into Brightspace before the account is created (three (3) days prior to the start of classes) will receive an error message regarding their username or password.
Submit and Confirm a Submission of an Assignment
Overview
This video guide is on how to submit and confirm submission of an assignment.
Getting Started
Resources
Brightspace Tutorials YouTube Page- https://www.youtube.com/@BrightspaceTutorials
Brightspace Support 24/7
Overview
These instructions are how to access Brightspace technical support which is available 24/7.
Getting Started
You can contact D2L Brightspace 24/7 Technical Support* by following the instructions below. There are several options to contact them:
*For issues logging in, please contact McLennan Community College Tech Support for assistance: https://techsupport.mclennan.edu
Withdrawn/Dropped Course still listed in Brightspace
Overview
This section includes information on withdrawn or dropped courses still showing in Brightspace.
Getting Started
- It can take between 12 to 24 hours for a class to be dropped from Brightspace.
- If your course is still listed after that time, please submit a ticket to online@mclennan.edu.
Not able to submit an assigment to Brightspace
Overview
These instructions are for troubleshooting issues with submitting an assignment through Brightspace.
Getting Started
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Confirm you are uploading with the correct file format. Brightspace will accept the most common files.
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Word document files (.doc or .docx)
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PDF files
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Confirm there are no special characters in the file name of your document (underscores and dashes are fine).
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Restart (close and reopen) your browser and attempt another submission.
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Attempt the upload with an alternate web browser.
Resources
- If you are not able with the above guides to upload your document, please contact Brightspace Support 24/7
- Not able to get correct Office 365 document to upload to Brightspace- Downloading Office 365 document to upload to Brightspace
Downloading Office 365 document to upload to Brightspace
Overview
These are instructions for saving a Office 365 document to your computer and uploading to Brightspace. Sometimes Office 365 has a 'Save As' or 'Save' feature that just saves a digital copy of a paper onto a OneDrive account, and isn't a real docx file.
Getting Started
- Click the 'File' button on your document.
- Click 'Save As'.
- Click 'Download as a copy'.
- Download as a copy will allow you to download the actual .docx file for submitting into Brightspace.
Classes Missing on Brightspace
Overview
Brightspace classes are updated twice a day and only available on the class start date.
Getting Started
New classes will normally be viewable starting three days before the class's start date but may only be accessed on the start date itself. If your class is in 'Registered But Not Started' status on the Student Planning page and payment has been arranged before the deadline, your class will be added when new student data is uploaded the evening before. Brightspace classes are added when the student data is uploaded at 12pm noon and 11pm Monday through Friday.
Course Changes
Course changes (late registration, registration on the first day of class, late enrollment, and course add/change/drop) may take up to 24 business hours to update or appear in Brightspace, even if the change or late enrollment was completed within three days of the class starting or on the first day.
Brightspace Account Creation
Overview
The article goes over Brightspace account creation timelines and how to determine when your account will be created.
Getting Started
New Brightspace accounts are created three (3) days before classes start. Once your account has been created, you will be able to sign in using your MCC username and current MCC password. If your class is in the 'Registered But Not Started' status on the Student Planning page and payment has been arranged before the payment deadline, your Brightspace account will be created when the new student data is uploaded three (3) days before classes start.
New students attempting to log into Brightspace before the account is created (three days prior to the start of classes) will receive an error message regarding their username or password
To check your registration status
- Go to MyMCC: https://mymcc.mclennan.edu
- Sign in using your MCC username and password
- Click on 'Student Planning'
- Under Step 2, click the 'Go to Plan & Schedule' link
- On the left side, confirm the status for the course(s) is 'Registered But Not Started'
To determine the payment deadline
- Go to the MCC events calendar: https://www.mclennan.edu/calendar.html
- Under the Event Type column on the left, click the 'None' link next to 'Select:' under the available categories
- Check the box next to the upcoming semester to view dates related to it (including the payment deadline)
Please Note: During "Last Chance Registration" designated by "[Semester] Registration Continues", payment is due immediately after registering.
Cannot log out of Brightspace
Overview
When using Single Sign-On (SSO), Brightspace will keep you logged in due to cookies or cached data that automatically logs you back in. Clearing data from your browser helps fully log you out of Brightspace, especially when SSO is re-authenticating you automatically.
Getting Started
You will need to clear your cookies and cached data in your web browser to log out of Brightspace. If you want Brightspace to ask for your login credentials each time, please refer to the instructions in the Shared Computer section.
- Log out of Brightspace.
- Clear your cookies and cached data.
- Instructions can be found at Clear your cookies and cached data to clear all cookies and cached data.
- Instruction below to only clear cookies to log out of Brightspace.
- Close and reopen your browser.
Clear cookies only for Brightspace
Brightspace uses cookies named authn.mclennan.edu or mclennan.edu to keep you logged into Brightspace. You will need to delete the cookie to stop Brightspace from logging in automatically.
You do not have to restart the browser, but in some cases, particularly if you have multiple tabs or sessions open, the browser may not fully clear cached data or cookies until the browser is restarted. Restarting ensures that all changes are properly applied, and any session data is reset.
Microsoft Edge
- Open Microsoft Edge.
- Click the three-dot menu (ellipsis) in the upper-right corner.
- Select Settings.
- Select Cookies and Site permissions on the left side of the screen.
- Select Manage and delete cookies and site data.
- Select See all cookies and site data.
- search for authn.mclennan.edu.
- The cookie may be located under mclennan.edu
- Drop down mclennan.edu
- Delete the cookie authn,mclennan.edu by selecting the trashcan.
- Close and reopen your browser.
Mozilla Firefox
Google Chrome
- Open Google Chrome.
- Click the three-dot menu in the upper-right corner.
- Select Settings.
- Select Privacy and Security.
- Select Third-party cookies.
- Select See all site data and permissions.
- Search for authn.mclennan.edu.
- The cookie may be located under mclennan.edu
- Drop down mclennan.edu
- Delete the cookies authn,mclennan.edu by selecting the trashcan.
- Close and reopen your browser.
Safari (Mac)
Shared Computer?
Brightspace will automatically remember your username and password, keeping you logged in. If you need to share or borrow a computer, use a private browsing tab to log into Brightspace. When you log out and close the private tab, your session will end, and the last person logged into Brightspace won’t be automatically logged back in.
Microsoft Edge
- Shortcut: Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac).
- Manual Steps:
- Open Microsoft Edge.
- Click the three-dot menu (ellipsis) in the upper-right corner.
- Select New InPrivate window.
Google Chrome
- Shortcut: Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac).
- Manual Steps:
- Open Google Chrome.
- Click the three-dot menu in the upper-right corner.
- Select New Incognito Window.
Mozilla Firefox
- Shortcut: Press Ctrl + Shift + P (Windows) or Cmd + Shift + P (Mac).
- Manual Steps:
- Open Mozilla Firefox.
- Click the three horizontal lines (menu) in the upper-right corner.
- Select New Private Window.
Safari (Mac)
- Shortcut: Press Cmd + Shift + N.
- Manual Steps:
- Open Safari.
- In the menu bar, click File.
- Select New Private Window.
Classroom Technology
How do I use the Document Cam?
Overview
This guide covers how to use the Cameras and Mics in the classrooms.
Getting Started
Smart Classroom Instructions
Overview
These are the guides for using the Smart Classroom Technology.
Getting Started
- These instructions are located in each classroom, attached to the podium.
- The instructions can also be found in the attachments (at the right side of the screen) or at https://www.mclennan.edu/tech-support/docs/Smart_Classroom_Instructions.pdf
How do I use the Touch Monitor
Overview
This guide covers how to use the Touch Monitor in the classrooms.
Getting Started
- Touch screen where you may use your finger or a stylus pen to write or select. You may adjust the monitor up, down, or tilt to write at a more comfortable position.
How do I use the Touch Panel
Overview
This guide covers how to use the Touch Panel in the classrooms.
Getting Started
How do I use the Wireless Presentation
Overview
This guide covers how to use the Wireless Presentation in the Classrooms.
Getting Started
How to use Cameras and Mics in Classroom
Overview
This guide covers how to use the Cameras and Mics in the classrooms.
Getting Started
Troubleshooting Monitor and Projector Display
Overview
This guide covers troubleshooting the monitor and projector display in the classroom.
Getting Started
Respondus
Lockdown Browser on Chromebooks
Overview
These are troubleshooting steps for installing the Respondus Lockdown browser on Chrombooks.
Getting Started
Lockdown Browser not working
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Uninstall the LockDown Browser.
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Clear cache/cookies for All Time, temp files and browsing history.
- Backup all local data to ensure that no files are deleted from your device before clearing your data.
- Backup all local data to ensure that no files are deleted from your device before clearing your data.
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Restart the device.
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Reinstall the Lockdown Browser from the link in Brightspace.
- If the Lockdown Browser continues to not load, disable the Popup Blocker. See instructions below.
Disable Popup Blocker
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Select the three dots (top, right side of the screen) and click settings > Security and Privacy > Site Settings > Pop-ups and redirects.
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Under 'Default behavior' allow sites to send pop-ups and redirects.
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After your quiz is complete, you can disable pop-ups and redirects again.
Can't add Chrome to Browser
If the 'Add to Chrome' button is missing, verify you are not signed into the Chromebook as a Guest or using a managed device (e.g. corporate or high school-owned). Guest accounts and managed devices may be unable to install apps/extensions.
McGraw-Hill Lockdown Browser
The McGraw-Hill Connect LockDown Browser does NOT support Chromebooks.
Lockdown Browser lost internet connection
Overview
These instructions are for what to do when the Lockdown Browser lost an internet connection during an exam or quiz. Help Desk is not able to restart the exam or quiz or recover any information like questions already answered.
Getting Started
- If disconnections to the Internet are brief, Respondus Monitor will attempt to re-establish the connection every 5 seconds.
- You will likely be unaware of a brief interruption.
- You will likely be unaware of a brief interruption.
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If the Internet (or wi-fi) connection is lost for an extended period of time, you will not be able to continue with the exam.
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Please restart the LockDown Browser and attempt the exam again.
Internet Connection Type
Respondus recommends using a wired connection during exams to help prevent disruptions.
Exam data after extended loss of internet connection
Help Desk is not able to restart the exam or quiz and is not able to recover any information like questions already answered.
Lockdown Browser will not install on Windows S-Mode
Overview
These instructions are for removing S-Mode from your Windows 10/Windows 11 computer to allow the installation of the lockdown browser. S-Mode is a more limited, locked-down version of Windows and only allows installing applications/software from the Microsoft Store. Once the device is switched out of S mode, it cannot be switched back.
Getting Started
Proceed with caution. Once the device is switched out of S-Mode, it cannot be switched back. S-Mode can be removed in two ways, via the About Pane or the Activation Pane. Both options are included below.
Remove S-Mode 'About Pane' Instructions
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Go to Settings > System > About pane.
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Scroll down to the Windows Specification section.
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Look for the Edition entry. If it says Windows 10 in S Mode or Windows 11 in S Mode the operating system is in S Mode.
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To leave S Mode, go the Microsoft Store app. In the search box, type in Switch out of S Mode and press Enter. This should take you to the S Mode page.
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Press the blue Get button and restart the computer.
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The computer should now be out of S Mode and the LockDown Browser should install normally using the link provided in Brightspace.
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Remove S-Mode 'Activation Pane' Instructions
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Go to Settings > System > Activation pane.
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In the Switch to Windows 10 Home section, select Go to the Store.
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(If you also see an Upgrade your edition of Windows section, be careful not to click the Go to the Store link that appears there.)
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On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button.
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You see a confirmation message on the page.
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you will be able to install apps from outside of the Microsoft Store (including the LockDown Browser) if not prompted to restart your device.
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Restart the computer, if prompted, to apply the change.
Unable to switch out of S-Mode
If you are attempting to disable S-Mode on your personal-owned computer but are getting a message indicating that you need to check with IT or System Admin, despite being signed into your personal account or am an admin on the device, you may be signed into the Microsoft Store with a work or school account with app install restrictions in place (as with our MCC accounts). Follow the instructions below to verify you are signed into such an account on your device and remove it:
Resources
- Microsoft Support- https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode
- S-Mode FAQ- https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebeebc85
Lockdown Browser on iPad
Overview
This article covers accessing the Lockdown browser on iPads.
Getting Started
The Brightspace Orientation exam or other Brightspace exams can be taken on an iPad.
- Click the link to read the instructions for accessing your quiz on an iPad.
- Note in step 2 to use the instructions listed For Brightspace, Moodle, Blackboard Ultra, Canvas New Quizzes, Schoology and ALEKS users.
Exam not enabled on iPad
Each instructor controls for each class and quiz or exam if an iPad can be used.
- Contact your instructor about if you can use an iPad for the quiz or exam.
- IT Help Desk will not be able to enable exams to be used on iPads.
Respondus Lockdown Browser Support
Overview
Respondus is a third party company that develops the Respondus LockDown Browser used for quizzes and exams at MCC.
Getting Started
Respondus has a separate process for technical support
- Go to Respondus Request Support to submit a form for assistance.
- Select system you are using.
- For the Learning Management System drop-down on the form, please select 'D2L Brightspace'.
- For LMS Web URL, enter the following: https://brightspace.mclennan.edu/
- Support is available on weekdays with a typical response time of within 24 hours.
Respondus Knowlege Base
Rospondus recommends searching their knowledge base before opening a ticket at https://support.respondus.com/hc/en-us/categories/4409595254811-LockDown-Browser-Respondus-Monitor.
On Campus Resources
While you await their response or if they determine your device is not compatible with the browser, we do have workstations in the in the library with the LockDown Browser already installed that you may use to complete your exam/quiz.
- If a web cam is required for the test, the library also has web cams available for checkout.
- When using these workstations, select the link from within Brightspace to launch the browser (do not click the link to download/install the browser).
- Click here to find the library's current business hours.
Checkout Laptop
If Respondus technical support determines your device to be incompatible with their browser, we do have checkout laptops available through a grant program. Your instructor would need to submit a form on your behalf requesting one and if approved, and if there are laptops available in inventory, you would be able to check it out for one semester (the process may be repeated each semester if needed).
Computer Requirements (OS & Software MDT checklist)
Computer System Recommendations
Overview
These recommendations are for what computer works best with McLennan Community College applications.
Getting Started
Windows/Mac
Requirement |
Recommendation |
Comments |
Operating System (OS)* | Windows 10/Windows 11 or macOS | These systems offer excellent performance and compatibility with a wide range of MCC services. |
RAM | 8GB or more | 8GB RAM is the minimum recommendation. More RAM will further improve overall system performance. |
Storage | 500GB or more | 500GB is the minimum recommendation to accommodate the OS, applications, and user data. |
Chromebook/ChromeOS
- Chromebooks/ChromeOS is not recommended to access all MCC services. While ChromeOS is a lightweight and fast operating system, it lacks the extensive software compatibility (such as with Office 365) offered by Windows and macOS.
Pearson Support
Overview
Pearson (developers of MyMathLab, MyStatLab, etc.) is a third-party company that hosts course content that is linked to books used for classes at MCC.
Getting Started
Pearson has a separate process for doing technical support across their various services, and the process can be started by submitting a support request for your product through their website at Contact Support.
BryteWave Tech Support
Overview
BryteWave is used for textbooks.
Getting Started
BryteWave is a third-party company and has a separate process for contacting technical support. You can reach their support at:
https://brytewavesolve.zendesk.com/hc/en-us
Cengage Support
Overview
This article covers clearing your browser's cookies and cached data to try and fix issues with Cengage and how to contact Cengage Technical Support.
Getting Started
Please clear your web browser's cookies and cache using the steps below. If that does not resolve the issue, try accessing it using a different web browser (e.g., Chrome, Edge, Firefox).
Clearing Cookies and Cached Data
- Press Control+Shift+Delete in your web browser to access the “Clear Browsing Data” menu.
- In the menu, make sure Cookies/Cached data are checked, set the time range to All Time, then click the Clear Data button.
- Close all tabs and windows of the web browser afterward. You can use Alt+F4 to close each window.
Please restart your entire device after clearing your cookies and cached data.
Network Considerations
If you are on another school's network or a corporate/work network, a web filter could block access to the Cengage site. If that may apply, try accessing it on a different network (e.g., home, cellular, or on campus at MCC).
Request Support
If those solutions do not resolve the issue or if you would like to report an issue with a specific web browser, Cengage has a separate process for their technical support.
- The process can be started by submitting a support request for your product at Cengage Support Services.
- Select the 'Click here to sign in!' button and sign in using your Cengage account to access their support. If you do not have an account with them yet, you may use the 'Create an Account' button to set one up.
- You may also contact Cengage support by phone at 800-354-9706.
Associate Degree Nursing Program Software Requirements
Overview
The Associate Degree Nursing Program will require students to own personal laptops for access to resources and testing. On entry into the program, time will be spent during orientation ensuring that all needed programs and accesses are installed and available.
Getting Started
The following is a list of programs which will need to be installed and/or run on all computers used in the program. This list is not comprehensive and is subject to change over time.
Computer minimum system requirements
You can find recommendations for minimum system requirements in the IT Hub article Computer System Recommendations.
Required Software
- Office 365. You may download Office 365 for free at Microsoft Office 365 Setup and Installation
- Examplify and its secure browser for testing purposes
- Evolve/Elsevier software as needed, such as Vital Source Bookshelf for textbook access and E360 for many other learning opportunities
- Lockdown Browser
Disable auto-updates
While in the program, it will be important that auto-updates for the operating system on the machines are turned off to ensure functionality with several programs. Most notably Examplify, as these programs sometimes lag behind Microsoft and Mac and problems may occur if updates are run before they have been vetted. Faculty members will advise all students when updates are approved by our software providers, and emergency machines will be available on a limited basis for use as needed during exams.
Disable Window auto-updates
Instructions for disabling windows auto-updates can be found at Schedule or pause updates in Windows 11 - Microsoft Support
Disable MacOS auto-updates
- Open System Settings and go to General > Software Update.
- Click the info button next to Automatic updates.
- Turn off the switch for ‘Download new updates when available‘ and click Done.
- On older versions of macOS, like macOS Monterey and earlier, go to System Preferences > Software Update to turn off automatic updates.