Teaching & Learning Tools

Brightspace, Classroom Technology, Respondus Lockdown Browser and third-party learning tools.

Brightspace Learning Management System (LMS)

Brightspace Learning Management System (LMS)

Brightspace Down?

Overview

This page includes several places to check if Brightspace is currently down. 

Getting Started

Brightspace Learning Management System (LMS)

Brightspace Login

Overview

These instructions are how to log into Brightspace. 

Getting Started

Access to Brightspace and Course Listing 

New students attempting to log into Brightspace before the account is created (three (3) days prior to the start of classes) will receive an error message regarding their username or password.

Brightspace Learning Management System (LMS)

Submit and Confirm a Submission of an Assignment

Overview

This video guide is on how to submit and confirm submission of an assignment. 

Getting Started

Resources

Brightspace Learning Management System (LMS)

Brightspace Support 24/7

Overview

These instructions are how to access Brightspace technical support which is available 24/7. 

Getting Started

You can contact D2L Brightspace 24/7 Technical Support* by following the instructions below. There are several options to contact them:

*For issues logging in, please contact McLennan Community College Tech Support for assistance: https://techsupport.mclennan.edu

Brightspace Learning Management System (LMS)

Withdrawn/Dropped Course still listed in Brightspace

Overview

This section includes information on withdrawn or dropped courses still showing in Brightspace. 

Getting Started

Brightspace Learning Management System (LMS)

Not able to submit an assigment to Brightspace

Overview

These instructions are for troubleshooting issues with submitting an assignment through Brightspace. 

Getting Started

Resources

Brightspace Learning Management System (LMS)

Downloading Office 365 document to upload to Brightspace

Overview

These are instructions for saving a Office 365 document to your computer and uploading to Brightspace. Sometimes Office 365 has a 'Save As' or 'Save' feature that just saves a digital copy of a paper onto a OneDrive account, and isn't a real docx file. 

Getting Started

Brightspace Learning Management System (LMS)

Classes Missing on Brightspace

Overview

Brightspace classes are updated twice a day and only available on the class start date. 

Getting Started

New classes will normally be viewable starting three days before the class's start date but may only be accessed on the start date itself. If your class is in 'Registered But Not Started' status on the Student Planning page and payment has been arranged before the deadline, your class will be added when new student data is uploaded the evening before. Brightspace classes are added when the student data is uploaded at 12pm noon and 11pm Monday through Friday. 

Course Changes

Course changes (late registration, registration on the first day of class, late enrollment, and course add/change/drop) may take up to 24 business hours to update or appear in Brightspace, even if the change or late enrollment was completed within three days of the class starting or on the first day.

Brightspace Learning Management System (LMS)

Brightspace Account Creation

Overview

The article goes over Brightspace account creation timelines and how to determine when your account will be created. 

Getting Started

New Brightspace accounts are created three (3) days before classes start. Once your account has been created, you will be able to sign in using your MCC username and current MCC password. If your class is in the 'Registered But Not Started' status on the Student Planning page and payment has been arranged before the payment deadline, your Brightspace account will be created when the new student data is uploaded three (3) days before classes start. 

New students attempting to log into Brightspace before the account is created (three days prior to the start of classes) will receive an error message regarding their username or password

To check your registration status

To determine the payment deadline

Please Note: During "Last Chance Registration" designated by "[Semester] Registration Continues", payment is due immediately after registering.

Brightspace Learning Management System (LMS)

Cannot log out of Brightspace

Overview

When using Single Sign-On (SSO), Brightspace will keep you logged in due to cookies or cached data that automatically logs you back in. Clearing data from your browser helps fully log you out of Brightspace, especially when SSO is re-authenticating you automatically.

Getting Started

You will need to clear your cookies and cached data in your web browser to log out of Brightspace. If you want Brightspace to ask for your login credentials each time, please refer to the instructions in the Shared Computer section.

  1. Log out of Brightspace.
  2. Clear your cookies and cached data.
    1. Instructions can be found at Clear your cookies and cached data to clear all cookies and cached data. 
    2. Instruction below to only clear cookies to log out of Brightspace. 
  3. Close and reopen your browser. 

Clear cookies only for Brightspace

Brightspace uses cookies named authn.mclennan.edu or mclennan.edu to keep you logged into Brightspace. You will need to delete the cookie to stop Brightspace from logging in automatically.

 You do not have to restart the browser, but in some cases, particularly if you have multiple tabs or sessions open, the browser may not fully clear cached data or cookies until the browser is restarted. Restarting ensures that all changes are properly applied, and any session data is reset.

Microsoft Edge
  1. Open Microsoft Edge.
  2. Click the three-dot menu (ellipsis) in the upper-right corner.
  3. Select Settings. 
  4. Select Cookies and Site permissions on the left side of the screen.
  5. Select Manage and delete cookies and site data.
  6. Select See all cookies and site data.
  7. search for authn.mclennan.edu.
    1. The cookie may be located under mclennan.edu
    2. Drop down mclennan.edu
  8. Delete the cookie authn,mclennan.edu by selecting the trashcan. 
  9. Close and reopen your browser. 
Mozilla Firefox
  1. Open Firefox.
  2. Navigate to Brightspace.
  3. Click the three horizontal lines (hamburger menu) in the upper-right corner and select Settings.
  4. In the left sidebar, click Privacy & Security.
  5. Scroll down to the Cookies and Site Data section and click Manage Data….
  6. In the Manage Cookies and Site Data window, type mclennan.edu in the search bar.
  7. Select mclennan.edu from the list and click Remove Selected.
  8. Click Save Changes and confirm by clicking Remove again.
  9. Close and reopen your browser. 
Google Chrome
  1. Open Google Chrome.
  2. Click the three-dot menu in the upper-right corner.
  3. Select Settings. 
  4. Select Privacy and Security. 
  5. Select Third-party cookies.
  6. Select See all site data and permissions.
  7. Search for authn.mclennan.edu. 
    1. The cookie may be located under mclennan.edu
    2. Drop down mclennan.edu
  8. Delete the cookies authn,mclennan.edu by selecting the trashcan. 
  9. Close and reopen your browser. 
Safari (Mac)
  1. Open Safari.
  2. Navigate to Brightspace.
  3. In the top menu, click Safari > Settings (or Preferences).
  4. Go to the Privacy tab.
  5. Click Manage Website Data….
  6. In the search box, type mclennan.
  7. Select mclennan.edu and click Remove.
  8. Click Done.
  9. In the menu bar at the top of the screen, click Safari.
  10. From the drop-down menu, select Quit Safari.
  11. Optionally to close Safari, you may press Cmd + Q.

Shared Computer?

Brightspace will automatically remember your username and password, keeping you logged in. If you need to share or borrow a computer, use a private browsing tab to log into Brightspace. When you log out and close the private tab, your session will end, and the last person logged into Brightspace won’t be automatically logged back in.

Microsoft Edge

  1. Shortcut: Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac).
  2. Manual Steps:
    1. Open Microsoft Edge.
    2. Click the three-dot menu (ellipsis) in the upper-right corner.
  3. Select New InPrivate window.

Google Chrome

  1. Shortcut: Press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac).
  2. Manual Steps:
    1. Open Google Chrome.
    2. Click the three-dot menu in the upper-right corner.
  3. Select New Incognito Window.

Mozilla Firefox

  1. Shortcut: Press Ctrl + Shift + P (Windows) or Cmd + Shift + P (Mac).
  2. Manual Steps:
    1. Open Mozilla Firefox.
    2. Click the three horizontal lines (menu) in the upper-right corner.
  3. Select New Private Window.

Safari (Mac)

  1. Shortcut: Press Cmd + Shift + N.
  2. Manual Steps:
    1. Open Safari.
    2. In the menu bar, click File.
  3. Select New Private Window.

Classroom Technology

Classroom Technology

How do I use the Document Cam?

Overview

This guide covers how to use the Cameras and Mics in the classrooms.

Getting Started

Classroom Technology

Smart Classroom Instructions

Overview

These are the guides for using the Smart Classroom Technology. 

Getting Started

Classroom Technology

How do I use the Touch Monitor

Overview

This guide covers how to use the Touch Monitor in the classrooms.

Getting Started

Classroom Technology

How do I use the Touch Panel

Overview

This guide covers how to use the Touch Panel in the classrooms.

Getting Started

Classroom Technology

How do I use the Wireless Presentation

Overview

This guide covers how to use the Wireless Presentation in the Classrooms. 

Getting Started

Classroom Technology

How to use Cameras and Mics in Classroom

Overview

This guide covers how to use the Cameras and Mics in the classrooms.

Getting Started

Classroom Technology

Troubleshooting Monitor and Projector Display

Overview

This guide covers troubleshooting the monitor and projector display in the classroom. 

Getting Started

Respondus

Respondus

Lockdown Browser on Chromebooks

Overview

These are troubleshooting steps for installing the Respondus Lockdown browser on Chrombooks. 

Getting Started

Lockdown Browser not working

Disable Popup Blocker

Can't add Chrome to Browser

If the 'Add to Chrome' button is missing, verify you are not signed into the Chromebook as a Guest or using a managed device (e.g. corporate or high school-owned).  Guest accounts and managed devices may be unable to install apps/extensions.

McGraw-Hill Lockdown Browser

The McGraw-Hill Connect LockDown Browser does NOT support Chromebooks.

Respondus

Lockdown Browser lost internet connection

Overview

These instructions are for what to do when the Lockdown Browser lost an internet connection during an exam or quiz. Help Desk is not able to restart the exam or quiz or recover any information like questions already answered. 

Getting Started

Internet Connection Type

Respondus recommends using a wired connection during exams to help prevent disruptions.

Exam data after extended loss of internet connection

Help Desk is not able to restart the exam or quiz and is not able to recover any information like questions already answered. 

Respondus

Lockdown Browser will not install on Windows S-Mode

Overview

These instructions are for removing S-Mode from your Windows 10/Windows 11 computer to allow the installation of the lockdown browser. S-Mode is a more limited, locked-down version of Windows and only allows installing applications/software from the Microsoft Store. Once the device is switched out of S mode, it cannot be switched back.

Getting Started

Proceed with caution. Once the device is switched out of S-Mode, it cannot be switched back. S-Mode can be removed in two ways, via the About Pane or the Activation Pane. Both options are included below. 

Remove S-Mode 'About Pane' Instructions

Remove S-Mode 'Activation Pane' Instructions

Unable to switch out of S-Mode

If you are attempting to disable S-Mode on your personal-owned computer but are getting a message indicating that you need to check with IT or System Admin, despite being signed into your personal account or am an admin on the device, you may be signed into the Microsoft Store with a work or school account with app install restrictions in place (as with our MCC accounts).  Follow the instructions below to verify you are signed into such an account on your device and remove it: 

Resources

Respondus

Lockdown Browser on iPad

Overview

This article covers accessing the Lockdown browser on iPads. 

Getting Started

The Brightspace Orientation exam or other Brightspace exams can be taken on an iPad.

Exam not enabled on iPad

Each instructor controls for each class and quiz or exam if an iPad can be used.

Respondus

Respondus Lockdown Browser Support

Overview

Respondus is a third party company that develops the Respondus LockDown Browser used for quizzes and exams at MCC. 

Getting Started

Respondus has a separate process for technical support

Respondus Knowlege Base

Rospondus recommends searching their knowledge base before opening a ticket at https://support.respondus.com/hc/en-us/categories/4409595254811-LockDown-Browser-Respondus-Monitor.

On Campus Resources

While you await their response or if they determine your device is not compatible with the browser, we do have workstations in the in the library with the LockDown Browser already installed that you may use to complete your exam/quiz.

Checkout Laptop

If Respondus technical support determines your device to be incompatible with their browser, we do have checkout laptops available through a grant program. Your instructor would need to submit a form on your behalf requesting one and if approved, and if there are laptops available in inventory, you would be able to check it out for one semester (the process may be repeated each semester if needed).

Computer Requirements (OS & Software MDT checklist)

Computer Requirements (OS & Software MDT checklist)

Computer System Recommendations

Overview

These recommendations are for what computer works best with McLennan Community College applications. 

Getting Started

Windows/Mac

Requirement
Recommendation
Comments
Operating System (OS)* Windows 10/Windows 11 or macOS These systems offer excellent performance and compatibility with a wide range of MCC services.  
RAM 8GB or more 8GB RAM is the minimum recommendation.  More RAM will further improve overall system performance. 
Storage 500GB or more 500GB is the minimum recommendation to accommodate the OS, applications, and user data.  

Chromebook/ChromeOS

Pearson Support

Overview

Pearson (developers of MyMathLab, MyStatLab, etc.) is a third-party company that hosts course content that is linked to books used for classes at MCC. 

Getting Started

Pearson has a separate process for doing technical support across their various services, and the process can be started by submitting a support request for your product through their website at Contact Support.

BryteWave Tech Support

Overview

BryteWave is used for textbooks.

Getting Started

BryteWave is a third-party company and has a separate process for contacting technical support. You can reach their support at:
https://brytewavesolve.zendesk.com/hc/en-us

Cengage Support

Overview

This article covers clearing your browser's cookies and cached data to try and fix issues with Cengage and how to contact Cengage Technical Support. 

Getting Started

Please clear your web browser's cookies and cache using the steps below. If that does not resolve the issue, try accessing it using a different web browser (e.g., Chrome, Edge, Firefox).

Clearing Cookies and Cached Data

Network Considerations

If you are on another school's network or a corporate/work network, a web filter could block access to the Cengage site. If that may apply, try accessing it on a different network (e.g., home, cellular, or on campus at MCC).

Request Support

If those solutions do not resolve the issue or if you would like to report an issue with a specific web browser, Cengage has a separate process for their technical support.

Associate Degree Nursing Program Software Requirements

Overview

The Associate Degree Nursing Program will require students to own personal laptops for access to resources and testing. On entry into the program, time will be spent during orientation ensuring that all needed programs and accesses are installed and available. 

Getting Started

The following is a list of programs which will need to be installed and/or run on all computers used in the program. This list is not comprehensive and is subject to change over time.

Computer minimum system requirements

You can find recommendations for minimum system requirements in the IT Hub article Computer System Recommendations.

Required Software

Disable auto-updates

While in the program, it will be important that auto-updates for the operating system on the machines are turned off to ensure functionality with several programs. Most notably Examplify, as these programs sometimes lag behind Microsoft and Mac and problems may occur if updates are run before they have been vetted. Faculty members will advise all students when updates are approved by our software providers, and emergency machines will be available on a limited basis for use as needed during exams.

Disable Window auto-updates

Instructions for disabling windows auto-updates can be found at Schedule or pause updates in Windows 11 - Microsoft Support

Disable MacOS auto-updates