Respondus

Lockdown Browser on Chromebooks

Overview

These are troubleshooting steps for installing the Respondus Lockdown browser on Chrombooks. 

Getting Started

Lockdown Browser not working

Disable Popup Blocker

Can't add Chrome to Browser

If the 'Add to Chrome' button is missing, verify you are not signed into the Chromebook as a Guest or using a managed device (e.g. corporate or high school-owned).  Guest accounts and managed devices may be unable to install apps/extensions.

McGraw-Hill Lockdown Browser

The McGraw-Hill Connect LockDown Browser does NOT support Chromebooks.

Lockdown Browser lost internet connection

Overview

These instructions are for what to do when the Lockdown Browser lost an internet connection during an exam or quiz. Help Desk is not able to restart the exam or quiz or recover any information like questions already answered. 

Getting Started

Internet Connection Type

Respondus recommends using a wired connection during exams to help prevent disruptions. A cellular connection is not recommended. If using a WiFi connection, move as close to the router or access point as possible.

Exam data after extended loss of internet connection

Help Desk is not able to restart the exam or quiz and is not able to recover any information like questions already answered. 

Lockdown Browser will not install on Windows S-Mode

Overview

These instructions are for removing S-Mode from your Windows 10/Windows 11 computer to allow the installation of the lockdown browser. S-Mode is a more limited, locked-down version of Windows and only allows installing applications/software from the Microsoft Store. Once the device is switched out of S mode, it cannot be switched back.

Getting Started

Proceed with caution. Once the device is switched out of S-Mode, it cannot be switched back. S-Mode can be removed in two ways, via the About Pane or the Activation Pane. Both options are included below. 

Remove S-Mode 'About Pane' Instructions

Remove S-Mode 'Activation Pane' Instructions

Unable to switch out of S-Mode

If you are attempting to disable S-Mode on your personal-owned computer but are getting a message indicating that you need to check with IT or System Admin, despite being signed into your personal account or am an admin on the device, you may be signed into the Microsoft Store with a work or school account with app install restrictions in place (as with our MCC accounts).  Follow the instructions below to verify you are signed into such an account on your device and remove it: 

Technical Support

If you are unable to remove S-Mode from your computer Help Desk recommends you contact a local computer repair shop for further assistance. Until the issue is resolved, there are workstations available for student use in the library that have the LockDown Browser installed. You may also contact your instructor to request a IREPO checkout laptop.

Resources

Lockdown Browser on iPad

Overview

This article covers accessing the Lockdown browser on iPads. 

Getting Started

The Brightspace Orientation exam or other Brightspace exams can be taken on an iPad.

Exam not enabled on iPad

Each instructor controls for each class and quiz or exam if an iPad can be used.

Respondus Lockdown Browser Support

Overview

Respondus is a third party company that develops the Respondus LockDown Browser used for quizzes and exams at MCC. 

Getting Started

Respondus has a separate process for technical support

Respondus Knowlege Base

Rospondus recommends searching their knowledge base before opening a ticket at https://support.respondus.com/hc/en-us/categories/4409595254811-LockDown-Browser-Respondus-Monitor.

On Campus Resources

While you await their response or if they determine your device is not compatible with the browser, we do have workstations in the in the library with the LockDown Browser already installed that you may use to complete your exam/quiz.

Checkout Laptop

If Respondus technical support determines your device to be incompatible with their browser, we do have checkout laptops available through a grant program. Your instructor would need to submit a form on your behalf requesting one and if approved, and if there are laptops available in inventory, you would be able to check it out for one semester (the process may be repeated each semester if needed).

LockDown Browser not loading

Overview

This article covers the Lockdown browser not loading. 

Getting Started

Reinstall Lockdown browser

Disable Popup Blocker

If the Lockdown Browser continues to not load, you may need to disable your browsers Popup Blocker. 

How to use the Lockdown Browser

Overview

Respondus LockDown Browser is a specialized web browser designed to create a secure and focused environment for online exams. It restricts access to other applications, websites, or resources during the test and limits actions like copying, pasting, or navigating away from the exam.

Getting Started

Getting the Lockdown Browser. 

You will need to install the lockdown browser by getting the extension or downloading the software from Brightspace. The link to get the Lockdown Browser will be located on the same page used to start your exam or quiz. The following articles may be used to assist you in installing the lockdown browser if not being installed on a Windows computer. 

System Requirements

System requirements may be found at What are the computer requirements for installations of Respondus LockDown Browser?

Starting an Exam or Quiz

An exam or quiz may only be started from Brightspace. You may not open the Lockdown Browser software to start an exam or quiz. Once you select your exam or quiz in Brightspace, the Lockdown Browser will automatically open. 

Troubleshooting

Articles for troubleshooting may be found at Respondus.

Is Lockdown Browser down?

Overview

If you're experiencing issues with Respondus LockDown Browser, it may be due to a service outage. You can check the current status of the LockDown Browser to see if there are any reported issues.

Getting Started