Respondus

Lockdown Browser on Chromebooks

Overview

These are troubleshooting steps for installing the Respondus Lockdown browser on Chrombooks. 

Getting Started

Lockdown Browser not working

Disable Popup Blocker

Can't add Chrome to Browser

McGraw-Hill Lockdown Browser

The McGraw-Hill Connect LockDown Browser does NOT support Chromebooks.

Lockdown Browser lost internet connection

Overview

These instructions are for what to do when the Lockdown Browser lost an internet connection during a exam or quiz. Help Desk is not able to restart the exam or quiz or recover any information like questions already answered. 

Getting Started

Internet Connection Type

Respondus recommends using a wired connection during exams to help prevent disruptions.

Exam data after extended loss of internet connection

Help Desk is not able to restart the exam or quiz and is not able to recover any information like questions already answered. 

Lockdown Browser will not install on Windows S-Mode

Overview

These instructions are for removing S-Mode from your Windows 10/Windows 11 computer to allow the installation of the lockdown browser. S-Mode is a more limited, locked-down version of Windows and only allows installing applications/software from the Microsoft Store. Once the device is switched out of S mode, it cannot be switched back.

Getting Started

Proceed with caution. Once the device is switched out of S-Mode, it cannot be switched back. S-Mode can be removed in two ways, via the About Pane or the Activation Pane. Both options are included below. 

Remove S-Mode 'About Pane' Instructions

Remove S-Mode 'Activation Pane' Instructions

Unable to switch out of S-Mode

If you are attempting to disable S-Mode on your personal-owned computer but are getting a message indicating that you need to check with IT or System Admin, despite being signed into your personal account or am an admin on the device, you may be signed into the Microsoft Store with a work or school account with app install restrictions in place (as with our MCC accounts).  Follow the instructions below to verify you are signed into such an account on your device and remove it: 

Resources