Brightspace Learning Management System (LMS)
- Brightspace Down?
- Brightspace Login
- Submit and Confirm a Submission of an Assignment
- Brightspace Support 24/7
- Withdrawn/Dropped Course still listed in Brightspace
- Not able to submit an assigment to Brightspace
- Downloading Office 365 document to upload to Brightspace
Brightspace Down?
Overview
This page includes several places to check if Brightspace is currently down.
Getting Started
- Check the McLennan Community College Tech Support page at https://www.mclennan.edu/tech-support/index.html.
- Check the McLennan Community College Tech Support's Alerts and Outages page at https://www.mclennan.edu/information-systems-and-services/AlertsAndOutages.html.
- Check the Brightspace D2L Status page at https://status.d2l.com/brightspace.mclennan.edu.
Brightspace Login
Overview
These instructions are how to log into Brightspace.
Getting Started
- Go to https://brightspace.mclennan.edu/d2l/login.
- Use your first name initial, last name initial and seven-digit MCC ID (i.e. jd1234567) to log in.
- Your password will be the password you created for Webadvisor.
Access to Brightspace and Course Listing
- All changes take 24 hours to update; this includes: late registration and/or registration on the first day of class, late enrollment and course add/change/drop.
- Course access is available 24-48 hours before a course is scheduled to start.
Submit and Confirm a Submission of an Assignment
Overview
This video guide is on how to submit and confirm submission of an assignment.
Getting Started
Resources
Brightspace Tutorials YouTube Page- https://www.youtube.com/@BrightspaceTutorials
Brightspace Support 24/7
Overview
These instructions are how to access Brightspace support available 24/7.
Getting Started
You can contact D2L Brightspace 24/7 Technical Support by following the instructions below. There are several options to contact them:
Withdrawn/Dropped Course still listed in Brightspace
Overview
This section includes information on withdrawn or dropped courses still showing in Brightspace.
Getting Started
- It can take between 12 to 24 hours for a class to be dropped from Brightspace.
- If your course is still listed after that time, please submit a ticket to online@mclennan.edu.
Not able to submit an assigment to Brightspace
Overview
These instructions are for troubleshooting issues with submitting an assignment through Brightspace.
Getting Started
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Confirm you are uploading with the correct file format. Brightspace will accept the most common files.
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Word document files (.doc or .docx)
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PDF files
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Confirm there are no special characters in the file name of your document (underscores and dashes are fine).
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Restart (close and reopen) your browser and attempt another submission.
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Attempt the upload with an alternate web browser.
Resources
- If you are not able with the above guides to upload your document, please contact Brightspace Support 24/7
- Not able to get correct Office 365 document to upload to Brightspace- Downloading Office 365 document to upload to Brightspace
Downloading Office 365 document to upload to Brightspace
Overview
These are instructions for saving a Office 365 document to your computer and uploading to Brightspace. Sometimes Office 365 has a 'Save As' or 'Save' feature that just saves a digital copy of a paper onto a OneDrive account, and isn't a real docx file.
Getting Started
- click the File button on your document.
- Click Save As.
- Click Download as a copy.
- Download as a copy will allow you to download the actual .docx file for submitting into Brightspace.