Brightspace Learning Management System (LMS)

• Brightspace Down?
• Brightspace Login
• Submit and Confirm a Submission of an Assignment
• Brightspace Support 24/7
• Withdrawn/Dropped Course still listed in Brightspace
• Not able to submit an assigment to Brightspace
• Downloading Office 365 document to upload to Brightspace

Brightspace Down?

Overview

This page includes several places to check if Brightspace is currently down. 

Getting Started

• Check the McLennan Community College Tech Support page at https://www.mclennan.edu/tech-support/index.html.
  
  
• Check the McLennan Community College Tech Support's Alerts and Outages page at https://www.mclennan.edu/information-systems-and-services/AlertsAndOutages.html.
  
  
• Check the Brightspace D2L Status page at https://status.d2l.com/brightspace.mclennan.edu.

Brightspace Login

Overview

These instructions are how to log into Brightspace. 

Getting Started

• Go to https://brightspace.mclennan.edu/d2l/login. 
  
  
• Use your first name initial, last name initial and seven-digit MCC ID (i.e. jd1234567) to log in. 
  
  
• Your password will be the password you created for Webadvisor. 

Access to Brightspace and Course Listing 

• All changes take 24 hours to update; this includes: late registration and/or registration on the first day of class, late enrollment and course add/change/drop.
  
  
• Course access is available 24-48 hours before a course is scheduled to start.

Submit and Confirm a Submission of an Assignment

Overview

This video guide is on how to submit and confirm submission of an assignment. 

Getting Started

Resources

Brightspace Tutorials YouTube Page- https://www.youtube.com/@BrightspaceTutorials

Brightspace Support 24/7

Overview

These instructions are how to access Brightspace support available 24/7. 

Getting Started

You can contact D2L Brightspace 24/7 Technical Support by following the instructions below. There are several options to contact them:

• On all Brightspace pages, you will find a blue button located on the lower, right side of the screen. The button will look like 2 chat boxes. That will allow you to chat with support or email them.
  
  
• Call support at 1-877-325-7778
  
  
• Go the Brightspace Tech Support page at https://community.brightspace.com/support/s/contactsupport

Withdrawn/Dropped Course still listed in Brightspace

Overview

This section includes information on withdrawn or dropped courses still showing in Brightspace. 

Getting Started

• It can take between 12 to 24 hours for a class to be dropped from Brightspace. 
  
  
• If your course is still listed after that time, please submit a ticket to online@mclennan.edu.

Not able to submit an assigment to Brightspace

Overview

These instructions are for troubleshooting issues with submitting an assignment through Brightspace. 

Getting Started

• Confirm you are uploading with the correct file format. Brightspace will accept the most common files.

  • Word document files (.doc or .docx)

  • PDF files
    
    

• Confirm there are no special characters in the file name of your document (underscores and dashes are fine).
  
  

• Restart (close and reopen) your browser and attempt another submission.  
  
  

• Attempt the upload with an alternate web browser. 
  

Resources

• If you are not able with the above guides to upload your document, please contact Brightspace Support 24/7
  
  
• Not able to get correct Office 365 document to upload to Brightspace- Downloading Office 365 document to upload to Brightspace

Downloading Office 365 document to upload to Brightspace

Overview

These are instructions for saving a Office 365 document to your computer and uploading to Brightspace. Sometimes Office 365 has a 'Save As' or 'Save' feature that just saves a digital copy of a paper onto a OneDrive account, and isn't a real docx file. 

Getting Started

• click the File button on your document.
  
  
• Click Save As.
  
  
• Click Download as a copy.
  
  
• Download as a copy will allow you to download the actual .docx file for submitting into Brightspace.