Password Management

Forgot Password, Account Locked, Password Reset

Password Reset Server


Password Reset Server

Forgot Password

Overview

These instructions are to reset your password for McLennan Community College applications including, but not limited too, email, Wi-Fi, Computer Login, Self-Service, Brightspace, and Colleague.

Getting Started

Troubleshooting Issues 

Change your password within 24 hours

If you have already reset your password and need to reset it within 24 hours. 

Resources

Password Reset Server

Account Locked

Overview

These instructions are to unlock your account. This includes unlocking your account and resetting the timer to change your password. 

Getting Started

Resources

Password Reset Server

Password Reset Page Loop

Overview

These instructions are to troubleshoot issues with the password reset page that shows the change my Password button to be grayed out or when the button is pressed, it refreshes the page and does not continue to the next page to allow you to change the password. 

Getting Started

Resources

Password Reset Server

Change Password

Overview

These instructions are for when you want to change your password. You must know your current password. 

Getting Started

Troubleshooting Issues 

Password Reset Server

Forgot Password for Former Student or Employees

Overview

These instructions are to reset your password for Self Service for former students, faculty, and staff. 

Getting Started

MyMCC

Password Reset Server

Account continues to lock after password change

Overview

Cause: An application or device with an old password was active too long after the password change and locked the account. Use Unlock Account to unlock the account. You then can change the password on that device and log back into the application.

Getting Started

Unlock Account

Continuously re-locking 

If your account is getting locked continuously, verify that there are no other services/devices using your previous password. 
Here is a list of common account lockout sources:

MCC ID and Username


MCC ID and Username

Forgot MCC ID and Username

Overview

These instructions are to recover your ID number and username. 

Getting Started

Account Security

Help Desk is unable to provide your McLennan Community College ID via email, in person, or over the phone due to our Security Policy.