Password Reset System


Forgot Password

Overview

These instructions are to reset your password for McLennan Community College applications including, but not limited to, email, Wi-Fi, Computer Login, Self-Service, Brightspace, and Colleague. Former students using the SSO Password Reset System will only have access to MyMCC.

Getting Started

Troubleshooting

Common Issues 

Error Messages

Resources

Account Locked

Overview

These instructions are to unlock your account. This includes unlocking your account and resetting the timer to change your password within 24 hours. 

Getting Started

Error Messages

Resources

Password Reset Page Loop

Overview

These instructions are to troubleshoot issues with the password reset page that shows the 'change my Password' button to be grayed out or when the button is pressed, it refreshes the page and does not continue to the next page to allow you to change the password. 

Getting Started

Resources

Change Password

Overview

These instructions are for when you want to change your password. You must know your current password. 

Getting Started

Preventing Account Lockouts After Password Reset

Overview

To prevent a lockout issue from happening, please review the list of common sources of lockout provided below when convenient. If an application or device retains an old password for too long after a password change, it will lock the account. To resolve this, unlock the account, then update the password on the device and log back into the application. 

Getting Started

Lockout Prevention Steps

Please check each of the following steps to clear any old password from your devices to prevent your account from being locked.

Clear Saved Outlook Credentials on a MCC workstation (Employee Only)

Clear any saved Outlook credentials using the steps in the article https://ithub.mclennan.edu/books/microsoft-outlook/page/how-to-clear-credential-manager-for-outlook.
Note: Faculty and staff articles are password protected, and you will need to log into IT Hub by logging in first to see this article. You will log in with your employee credentials.

Update Wireless Password

Forget the McLennan wireless, if applicable, on your smartphone and laptop:

Email on a Smartphone

If you have your MCC email on your smartphone, please check your email and confirm that it is updating successfully.

Account Locked

  1. Use Unlock Account to unlock the account. 
  2. Change the old passwords on devices using the steps in the Lockout Prevention Steps section. 

Personal and Classroom Workstations