Password Reset Server
- Forgot Password
- Account Locked
- Password Reset Page Loop
- Change Password
- Account continues to lock after password change
Forgot Password
Overview
These instructions are to reset your password for McLennan Community College applications including, but not limited too, email, Wi-Fi, Computer Login, Self-Service, Brightspace, and Colleague.
Getting Started
- Go to https://sso.mclennan.edu/reset/forgot
- Once you have submitted the password reset request, please completely close your browser (all tabs and windows).
- Check your personal email for a McLennan Community College password reset email that will include a link to reset your password. Only use letters and numbers in your new password (no symbols, no special characters, and also no personal information should be included such as name/initials/date of birth).
- Once it has successfully changed it, close the web browser again (all tabs and windows) to complete the password change process.
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
- On mobile devices - Close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
- On Chromebooks- Close your browser (all tabs and windows).
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
- Once your password has been reset retry accessing your account.
- Once your password has been reset, please be sure to update your credentials on any services you may be signed in to with your previous password to help prevent your account from locking due to invalid sign-in attempts (e.g email on a smartphone, wireless, workstations on campus).
Troubleshooting
Common Issues
- There are known issues with our password reset site and the web browser Safari (use an alternate browser if available).
- My account is now locked after changing password.
- You may have an incorrect password still saved on a device like a computer, cellphone, or tablet.
- Follow the instructions at Unlock your account and then log back into your account.
- Update the old password on all devices for applications like your Wi-Fi, or email.
- Not getting the password reset email? The email may take up-to five (5) minutes to be delivered. Please check your spam folder if you do not see this email in your Inbox.
Error Messages
- If you receive an Error occurred... message, this means the link has been already used, expired, or is invalid. Delete all password reset emails from your inbox and request another password reset link and use the link in the new email.
- Page continues to open to an error message.
- Click the 'sign out' button or restart your browser.
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
- On mobile devices - Close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
- On Chromebooks- Close your browser (all tabs and windows).
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
- Unlock your account or reset your password again.
- Click the 'sign out' button or restart your browser.
- After changing password, the site states that password cannot be changed for 24 hours.
- Once you see the password report page (you will see your email in green letters) you will automatically be forwarded back to the SSO Password Rest System home page. If you log into that site, it will try to let you change your password again and you will get the 24-hour error message. Please click 'sign out' and close the tab.
Resources
- Unlock Account- Account Locked
Account Locked
Overview
These instructions are to unlock your account. This includes unlocking your account and resetting the timer to change your password within 24 hours.
Getting Started
- Go to https://sso.mclennan.edu/reset/unlock
- Once you have submitted the Account Unlock request, check your personal email for a McLennan Community College Account Unlock email that will include a link to unlock your account
- Click the link and on the page that opens, click the 'Unlock My Account' button.
- Once you have unlocked your account, close your browser (all tabs and windows) to complete the account unlock process.
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
- On mobile devices - Close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
- On Chromebooks- Close your browser (all tabs and windows).
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
Resources
- Password reset instructions- Forgot Password
Password Reset Page Loop
Overview
These instructions are to troubleshoot issues with the password reset page that shows the 'change my Password' button to be grayed out or when the button is pressed, it refreshes the page and does not continue to the next page to allow you to change the password.
Getting Started
- Delete the previous 'password change' email(s) you received from McLennan Community College.
- Close your browser (all tabs and windows).
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
- On mobile devices - Close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
- On Chromebooks- Close your browser (all tabs and windows).
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
- Unlock your account at Account Locked
- Close your browser (all tabs and windows).
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
- On mobile devices - Close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
- On Chromebooks- Close your browser (all tabs and windows).
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
- Reset your password again at Forgot Password
Resources
- How to unlock your account- Account Locked
- How to reset your password- Forgot Password
Change Password
Overview
These instructions are for when you want to change your password. You must know your current password.
Getting Started
- Go to https://sso.mclennan.edu//reset/start/.
- Enter your ID number and current password.
- Click the 'Change My Password' Button. Click 'Sign In'.
- Only use letters and numbers in your new password (no symbols, no special characters, and also no personal information should be included such as name/initials/date of birth).
- Once you have successfully changed your password, close the web browser (all tabs and windows) to complete the password change process.
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
- On mobile devices - Close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
- On Chromebooks- Close your browser (all tabs and windows).
- On Macs - Close the browser and right click on the program's icon on your Menu Bar and click "quit" to close the program.
- Once your password has been changed, retry accessing your account.
- Update your credentials on any services you may be signed in to with your previous password to help prevent your account from locking due to invalid sign-in attempts (e.g email on a smartphone, wireless, workstations on campus).
Account continues to lock after password change
Overview
An application or device with an old password active too long after the password change will lock the account. Unlock the account then you then can change the password on that device and log back into the application.
Getting Started
- Use Unlock Account to unlock the account.
- Change the password on that device that still has the old password and log back into the application.
Continuously re-locking
If your account is getting locked continuously, verify that there are no other services/devices using your previous password.
Here is a list of common account lockout sources:
- Email on a smartphone.
- Device connecting to "McLennan" or “MCC-Students” wireless. Forget the network to resolve.
- Per our security policy, personal laptops are no longer allowed on the McLennan wireless network (only smartphones for employee email). Employees may use the MCC-Guest network instead.
- Per our security policy, personal laptops are no longer allowed on the McLennan wireless network (only smartphones for employee email). Employees may use the MCC-Guest network instead.
- Saved Outlook/Office credentials (see How to clear Credential Manager).
- McLennan Community College employees will need to log into IT Hub to view this article.
- Check that you are not logged into another MCC workstation with previous password. Advise to restart those workstations (e.g. classroom podium desktops).
- For shared workstations, recommend you “Sign Out” of those workstations when work is completed instead of “Lock”. Only use “Lock” for assigned workstation.
- For shared workstations, recommend you “Sign Out” of those workstations when work is completed instead of “Lock”. Only use “Lock” for assigned workstation.
- If unable to locate the source, please submit a ticket to helpdesk@mclennan.edu.