Password Reset Server


Forgot Password

Overview

These instructions are to reset your password for McLennan Community College applications including, but not limited too, email, Wi-Fi, Computer Login, Self-Service, Brightspace, and Colleague.

Getting Started

Troubleshooting Issues 

Change your password within 24 hours

If you have already reset your password and need to reset it within 24 hours. 

Resources

Account Locked

Overview

These instructions are to unlock your account. This includes unlocking your account and resetting the timer to change your password within 24 hours. 

Getting Started

Resources

Password Reset Page Loop

Overview

These instructions are to troubleshoot issues with the password reset page that shows the 'change my Password' button to be grayed out or when the button is pressed, it refreshes the page and does not continue to the next page to allow you to change the password. 

Getting Started

Resources

Change Password

Overview

These instructions are for when you want to change your password. You must know your current password. 

Getting Started

Account continues to lock after password change

Overview

An application or device with an old password active too long after the password change will lock the account. Unlock the account then you then can change the password on that device and log back into the application.

Getting Started

Continuously re-locking 

If your account is getting locked continuously, verify that there are no other services/devices using your previous password. 
Here is a list of common account lockout sources: